Unsupported RCI version, please download the latest version

AndyJones · Joined: 31 Aug 2007 Posts: 2

We have an Enterprise License for AHM and have been using Webservice fine until upgrading from v6.80 to 6.82. Webservice and AHM running on the same dedicated server (Windows 2000 server o/s and no other apps installed there).
Can connect remotely using IE and enter username and password OK but then receive the error "Unsupported RCI version, please download the latest version of WebService"
AHM v.6.82, Webservice v2.90Beta. Pretty sure all my settings are OK. Is this the correct version of Webservice? And if not, how can I upgrade it - I thought it comes with the AHM package?
thanks, Andy

KS-Soft Europe · Joined: 16 May 2006 Posts: 2832

The version 2.90 of the WebService is pretty old. The version 6.82 of the HostMonitor is supplied with the WebService's version 3.06. To get rid of annoying "Unsupported RCI version" message, you just should copy the Webservice.exe from "WebService" subfolder of the HostMonitor's folder to the location, where Webservice is running.

Did you see any errors during upgrade to the 6.82 version? Probably, webservice.exe was locked by some third party application and installer was not able to update the file.

Regards,
Max

AndyJones · Joined: 31 Aug 2007 Posts: 2

Thanks, that did it. I didn't do the upgrade myself so I'm not sure. Actually I think the upgrade was from v6.51 or something to 6.82. Anyway, it works - thanks for your fast reply

Garia666 · Joined: 07 Jan 2009 Posts: 3

Hi we got the same error out of the blue.. i download the latest version installed it on a diff pc and copyed the webservice.exe to the host monitor.

started the service and it works again