Pager alert busy about 50% of the time

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Guido39
Posts: 65
Joined: Tue Sep 17, 2002 6:00 pm

Pager alert busy about 50% of the time

Post by Guido39 »

When I have an alert with two pager numbers being dialed by the modem, about 50% of the time the status window says a pager is busy (vs. com port busy which is expected on one) but I get the page within seconds. Hostmonitor then starts the second number because the COM port is free and sometimes that also says the pager is busy. Sometimes a test will send both successful right away and sometimes they will alternate saying busy and send many pages until hostmonitor thinks it's successful.

How does Hostmonitor determine that a pager number is busy when it is connecting and sending the page?

For testing purposes, I did tell Hostmonitor to not resend if modem was busy. Then the test initiated the first page and second one said modem busy and disappeared as expected. But, I never received a busy message on the one message it was sending. I was never able to do this, even on the first page, when the option for resending was checked.

I'm using version 5.70 on Windows 2000 server

Thanks.
KS-Soft
Posts: 13012
Joined: Wed Apr 03, 2002 6:00 pm
Location: USA
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Post by KS-Soft »

H'm.. I cannot find place in the code where HostMonitor returns "Pager is busy" message. Are you sure that message looks exactly like this?

Could you post entire log from status window?
Also, do you use "Send message to pager" or "Send message to beeper" action?

Regards
Alex
Guido39
Posts: 65
Joined: Tue Sep 17, 2002 6:00 pm

Error

Post by Guido39 »

The exact message is:

Call Failed - BUSY. Completed: 0 of 1
Releasing COM port .. OK
Error: Call Failed - BUSY. Completed 0 of 1
Next attempt to send message will be made in 15 sec

I am using the "Send message to numeric pager" alert.

I had thought that unchecking the resend option in pager options made a difference but eventually a page did come back as busy (but I did receive it).

Not sure if you've caught this yet but in the pager options, you have the resend in minutes but it's actually seconds.
Guido39
Posts: 65
Joined: Tue Sep 17, 2002 6:00 pm

Re: Error

Post by Guido39 »

Guido39 wrote:I am using the "Send message to numeric pager" alert.
Actually, when selecting the alert it's "Send message to beeper" and then it says "Send message to numeric pager" when filling in the fields.
KS-Soft
Posts: 13012
Joined: Wed Apr 03, 2002 6:00 pm
Location: USA
Contact:

Post by KS-Soft »

HostMonitor may show "Call Failed - BUSY" message only in case it receives "BUSY" responce from the modem. May be your modem does not recognize correctly some signal? Could you turn on speaker and listen the line while modem dialing paging company?

Regards
Alex
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