Crashing Hostmonitor 9.58

vindicta · Post by **vindicta** » Fri Apr 25, 2014 9:40 am

Hi Support,

I have hostmonitor 9.58 on a Windows Server 2008 SP1 64bit.
For a very long time it's running stable, but today i created a new test and suddently hostmonitor is crashing, the only message i see = Out of Memory.

When i restart hostmonitor and wait for serveral minutes i see that hostmon.exe *32 = running with about 29,660 KB memory. After sometimes i see growing it to 1,839,180KB. Than it crashes.

I have deleted already the test i created. Also I have used an old list with tests. Nothing works.

I really need help with this one, because our important tests are running on this system.

KS-Soft Europe · Post by **KS-Soft Europe** » Fri Apr 25, 2014 9:52 am

Do you use ODBC logging or ODBC test method? If yes, what ODBC driver do you use?
Do you have installed some antivirus monitors, personal firewall, content monitoring software? Non standard winsock components?

vindicta · Post by **vindicta** » Fri Apr 25, 2014 9:56 am

I made an odbc connection today for the new test. But after this problem started to happen, i deleted the test and even the ODBC connection.

Non of these other things changed on this server (server is already 2/3 years running Hostmonitor).

KS-Soft · Post by **KS-Soft** » Fri Apr 25, 2014 10:26 am

For a very long time it's running stable, but today i created a new test and suddently hostmonitor is crashing, the only message i see = Out of Memory.
When i restart hostmonitor and wait for serveral minutes i see that hostmon.exe *32 = running with about 29,660 KB memory. After sometimes i see growing it to 1,839,180KB. Than it crashes.

Any other changes? May be you updated antivirus monitor or installed some Windows security patch?
What antivirus do you use?
Do you use ODBC logging?
What test methods do you use?

Regards
Alex

KS-Soft Europe · Post by **KS-Soft Europe** » Fri Apr 25, 2014 10:29 am

Could you please check Auditing tool (menu View -> Auditing tool)? Any errors?
What test methods do you use? (you may send screenshot of Auditing tool to to support@ks-soft.net)

vindicta · Post by **vindicta** » Sat Apr 26, 2014 3:32 pm

Hi Alex,

Stange thing.

I checked the auditing tool and I saw an error: SNMP traps listening, after that the RMA connections of all the agents are gone down. I looked for on the internet for that error message and it looks like i had to update java?!

strange, but after updating everything works perfect again.

Antivirus; TrendMicro Officescan.
ODBC logging: i don't no, so i guess no?
Test methods: ping, disk space, windows update. Not to complicated

thx for quick reply!

KS-Soft · Post by **KS-Soft** » Mon Apr 28, 2014 7:23 am

>I checked the auditing tool and I saw an error: SNMP traps listening,

Just "SNMP traps listening"? Its not error.

> after that the RMA connections of all the agents are gone down

Active RMA? Passive RMA?
What exactly error do you see in Reply field of the test item performed by agent?
Have you checked resources on the system and resources used by hostmon.exe process when this happened? Handles, threads, GDI objects?

>strange, but after updating everything works perfect again.

What exactly "updating"?

>ODBC logging: i don't no, so i guess no?

You don't know your logging settings? Please check these settings using HostMonitor Options dialog.

>Test methods: ping, disk space, windows update. Not to complicated

Windows update? Do you mean Shell Script test method?

Regards
Alex