RMA: Cannot read data on WMI memory test

bsahelpdesk · Post by **bsahelpdesk** » Wed Sep 24, 2014 5:59 pm

Hi KS-Soft,

We are currently receiving the following error and cannot seem to keep the WMI Memory test method alive.

O/S: Windows Server 2008 R2 STD

Failure log error:
[9/25/2014 7:53 AM] 192.168.194.201 Windows socket error: An established connection was aborted by the software in your host machine (10053), on API 'send'

I have changed the port to "1056" on the remote monitoring agent, the service starts and test other methods successfully (CPU, DISK USAGE) Though only memory test on this server seems to provide problems.

Any ideas?

KS-Soft Europe · Post by **KS-Soft Europe** » Thu Sep 25, 2014 5:35 am

Could you please give us more information:
- Memory test (using WMI protocol) performed by Passive RMA agent and checks local (to RMA) system? Or may be RMA agent checks some other target system?
- Other test methos, performed by the same RMA agent work well?
- Do you have installed some antivirus monitors, personal firewall, content monitoring software on RMA(or target) system? Non standard winsock components?

KS-Soft · Post by **KS-Soft** » Thu Sep 25, 2014 5:40 am

Try to increase timeout.
What timeout specified at the moment?

Regards
Alex

bsahelpdesk · Post by **bsahelpdesk** » Thu Sep 25, 2014 9:09 pm

Hi Alex

Memory test (using WMI protocol) performed by Passive RMA agent
all other tests are being performed well without issues (CPU, disk space)
No antivirus installed on client server.

timeout increases to 120 seconds

KS-Soft · Post by **KS-Soft** » Fri Sep 26, 2014 8:32 am

Lets clarify:
1) This error mesaage recorded on system where agent is running, right?
----------
Failure log error:
[9/25/2014 7:53 AM] 192.168.194.201 Windows socket error: An established connection was aborted by the software in your host machine (10053), on API 'send'
----------
While HostMonitor shows Unknown test status and some error in Reply field? Probably "RMA: Cannot read" error?

2) Timeout 120 sec specified on RMA and HostMonitor side?

Can you perform any other WMI request using this agent?
Like Select HandleCount from Win32_Process where Caption='rma.exe'

Regards
Alex

bsahelpdesk · Post by **bsahelpdesk** » Mon Sep 29, 2014 5:25 pm

1) The error is recorded on the remote agent on the server correct.
2) Timeout has been extended to 120 sec on both the agent and RMA manager, still no change
3) When I try perform any other WMI requests;

Select HandleCount from Win32_Process where Caption='RMA.EXE'

Error appears "Error: Access is denied"

What does this mean if the agent can connect to the server?

It seems utilising the WMI explorer the "Error: access is denied" always appears...

WMI service is started on the remote server also.

thanks
BSAHELPDESK

KS-Soft · Post by **KS-Soft** » Tue Sep 30, 2014 4:05 am

Have you specified correct account for this test using Connection Manager?

Regards
Alex

bsahelpdesk · Post by **bsahelpdesk** » Wed Oct 01, 2014 6:44 pm

All tests are running fine without any changes, I have checked the Connection Manager credentials and all ok!

KS-Soft · Post by **KS-Soft** » Thu Oct 02, 2014 10:31 am

We have no idea what is wrong

HostMonitor version?
RMA version?
May we see test and Connection Manager settings? Please send to support@ks-soft.net

Regards
Alex