All questions related to installations, configurations and maintenance of Advanced Host Monitor (including additional tools such as RMA for Windows, RMA Manager, Web Servie, RCC).
As I see your support&updates term expired 7 years ago, unless you ordered new version using different registration name and e-mail.
If you are using old HostMonitor with new RMA, then you will have various errors. Please use all components of the software from the same installation package.