Unable to send SMS via USB modem

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dazhallt5
Posts: 30
Joined: Wed Aug 02, 2006 3:09 am
Location: Hull, UK

Post by dazhallt5 »

Morning All,

I have upgraded the firmware on the Z-text modem as per Paul and Nigel's instructions. I am now getting text messages!!! but I'm still getting the following error in the log.

Sending...
Com port open .. Ok
GSM modem initialization .. Ok
Error: Cannot send message to 'Number'. GSM modem error. No reply on AT command: AT+CMGS="Number">Test message
Com port close .. Ok
GSM modem deinitialization .. Ok
Switched to Backup account
Com port open .. Ok
Com port close .. Ok
Error: Cannot send message to 'Number'. GSM modem error. ERROR was returned on AT command: AT+WIND=12

I'm also getting 2 messages for every test

one saying 'AT+CMGS="Number">Test message'

The other Saying 'Test Message'

Max unfortunately I’m unable to provide you access to the site due to the Policies of the Firm. If we can try to resolve the issue as we are doing that would be great!?

Can you recormend which Modem to use or is it a case of suck it and see... if so i'll get testing.

Cheers Darren
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SMSPaul
Posts: 12
Joined: Tue Dec 19, 2006 10:37 am
Location: Newbury, UK
Contact:
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Post by SMSPaul »

dazhallt5 wrote:Morning All,

I have upgraded the firmware on the Z-text modem as per Paul and Nigel's instructions. I am now getting text messages!!! but I'm still getting the following error in the log.

Sending...
Com port open .. Ok
GSM modem initialization .. Ok
Error: Cannot send message to 'Number'. GSM modem error. No reply on AT command: AT+CMGS="Number">Test message
Com port close .. Ok
GSM modem deinitialization .. Ok
Switched to Backup account
Com port open .. Ok
Com port close .. Ok
Error: Cannot send message to 'Number'. GSM modem error. ERROR was returned on AT command: AT+WIND=12

I'm also getting 2 messages for every test

one saying 'AT+CMGS="Number">Test message'

The other Saying 'Test Message'

Max unfortunately I’m unable to provide you access to the site due to the Policies of the Firm. If we can try to resolve the issue as we are doing that would be great!?

Can you recormend which Modem to use or is it a case of suck it and see... if so i'll get testing.

Cheers Darren
The AT+WIND is only for Wavecom modems, try changing to a Seimens.

The duplicate messages maybe due to the echo still being on in the modem.

Paul
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dazhallt5
Posts: 30
Joined: Wed Aug 02, 2006 3:09 am
Location: Hull, UK

Post by dazhallt5 »

Hi Paul,

Just tried turning the Echo off and still getting mutipul messages.

When i use the seimens A1 i get 3 messagses with the log descripton as follows

Sending...
Com port open .. Ok
GSM modem initialization .. Ok
Error: Cannot send message to 'number'. GSM modem error. No reply on AT command: AT+CMGS=165>0001000B817008313215F200F20CD4F29C0E6A97E7F3F0B90C
Com port close .. Ok
GSM modem deinitialization .. Ok

and when i use the Siemens M1 I get no message at all

When using the Seimens M20 i get 3 messagses with the log descripton as follows

Sending...
Error: Cannot send message to 'number'. GSM modem error. No reply on AT command: AT+CMGS=24>0001000B817008313215F200F10CD4F29C0E6A97E7F3F0B90C
Error: Cannot send message to 'number'. GSM modem error. No reply on AT command: AT+CMGS=24>0001000B817008313215F200F10CD4F29C0E6A97E7F3F0B90C
Com port close .. Ok
GSM modem deinitialization .. Ok

I'll work my way down the list see if i can get it working better with the other modem types..

Cheers Darren
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SMSPaul
Posts: 12
Joined: Tue Dec 19, 2006 10:37 am
Location: Newbury, UK
Contact:
Contact SMSPaul

Post by SMSPaul »

dazhallt5 wrote:Hi Paul,

Just tried turning the Echo off and still getting mutipul messages.

When i use the seimens A1 i get 3 messagses with the log descripton as follows

Sending...
Com port open .. Ok
GSM modem initialization .. Ok
Error: Cannot send message to 'number'. GSM modem error. No reply on AT command: AT+CMGS=165>0001000B817008313215F200F20CD4F29C0E6A97E7F3F0B90C
Com port close .. Ok
GSM modem deinitialization .. Ok

and when i use the Siemens M1 I get no message at all

When using the Seimens M20 i get 3 messagses with the log descripton as follows

Sending...
Error: Cannot send message to 'number'. GSM modem error. No reply on AT command: AT+CMGS=24>0001000B817008313215F200F10CD4F29C0E6A97E7F3F0B90C
Error: Cannot send message to 'number'. GSM modem error. No reply on AT command: AT+CMGS=24>0001000B817008313215F200F10CD4F29C0E6A97E7F3F0B90C
Com port close .. Ok
GSM modem deinitialization .. Ok

I'll work my way down the list see if i can get it working better with the other modem types..

Cheers Darren
Remember that the modem only works at 2400, the default for the other modems is most likly 9600
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KS-Soft Europe
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Joined: Tue May 16, 2006 4:41 am
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Post by KS-Soft Europe »

Darren, I think, you may disable Backup GSM modem. You just should remove Service Center number for Backup GSM modem in Options > GSM tab.
Also, could you try to specify Mode as PDU for the Primary GSM modem? What Modem type have you selected? I would suggest you try Siemens M35.

Regards,
Max
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dazhallt5
Posts: 30
Joined: Wed Aug 02, 2006 3:09 am
Location: Hull, UK

Post by dazhallt5 »

Hi Max,

I've already disabled the Backup and i'm testing with the Mode as PDU.

The Siemens M35 is the next to test.... i'll let you know!

Cheers Darren
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SMSNigel
Posts: 5
Joined: Tue Dec 19, 2006 12:04 pm
Contact:
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Post by SMSNigel »

I have tried a few test here, the best modem type to use seems to be the Seimens TC35.

However, it still doesn't work correctly. When sending a message, the Z-text rersponds with +CMGS: 35 to acknowledge receipt of the message, but HostMonitor claims not to have received it. This may be a timing thing, particularly as I have had to do a bit of a software bodge due to my Z-text being on COM14 and HostMonitor only supporting COM1 to COM4.

Max, is there any way to find out exactly what HostMonitor thinks it has received?
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SMSNigel
Posts: 5
Joined: Tue Dec 19, 2006 12:04 pm
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Post by SMSNigel »

Forgot to mention, I get exactly the same results using text mode and PDU mode.
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dazhallt5
Posts: 30
Joined: Wed Aug 02, 2006 3:09 am
Location: Hull, UK

Post by dazhallt5 »

Hi,

I have now gone through the whole list of modems and i get 3 messages on most and on the others I’m getting no Messages at all.

But getting an error in the log indicting the messages hasn't been sent at all!!

I'm running the Z-text modem on Com3 so i think that might rule out the possibility of a Timing problem Nigel has mentioned...

If it comes to it, I’m more than willing to send you My Z-text modem so you can test on... could be another sting to the bow of Hostmonitor to have the Z-text modem on it's List! That's providing this is also Ok with the NTS Telecom team?

Cheers Darren
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SMSPaul
Posts: 12
Joined: Tue Dec 19, 2006 10:37 am
Location: Newbury, UK
Contact:
Contact SMSPaul

Post by SMSPaul »

dazhallt5 wrote:Hi,

I have now gone through the whole list of modems and i get 3 messages on most and on the others i'm geting no Messages at all.

But getting an error in the log indicting the messages hasn't been sent at all!!

I'm running the Z-text modem on Com3 so i think that might rule out the possiblity of a Timing problem Nigel has mentioned...

If it come's to it, i'm more than willing to send you My Z-text modem so you can test on... could be another sting to the bow of Hostmonitor to have the Z-text modem on it's List! That's providing this is also Ok with the NTS Telecom team?

Cheers Darren
NTS Telecom have allready offered to send Max a modem FOC - he just needs to ask!
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SMSNigel
Posts: 5
Joined: Tue Dec 19, 2006 12:04 pm
Contact:
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Post by SMSNigel »

I'm running the Z-text modem on Com3 so i think that might rule out the possiblity of a Timing problem
Not necessarily, as your symptoms appear to be the same as mine. The only way to be sure is to monitor the data flow over the port. I use a utility called PortMon, it is available here: http://www.microsoft.com/technet/sysint ... rtmon.mspx

The output isn't exactly easy to interpret, but it is certainly complete!
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KS-Soft Europe
Posts: 2832
Joined: Tue May 16, 2006 4:41 am
Contact:
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Post by KS-Soft Europe »

SMSNigel wrote:This may be a timing thing, particularly as I have had to do a bit of a software bodge due to my Z-text being on COM14 and HostMonitor only supporting COM1 to COM4.
By default Hostmonitor uses 6 sec timeout for the character recieving. You may type COM14 manually in COM Port input box.
SMSNigel wrote:Max, is there any way to find out exactly what HostMonitor thinks it has received?
Ok. I will try to improve debug mode to log more information.
SMSNigel wrote:Forgot to mention, I get exactly the same results using text mode and PDU mode.
Some types of mobile devices does not support either PDU or Text mode. So, if you have specified device that does not support Text mode, it automatically switches to PDU mode.
dazhallt5 wrote:I have now gone through the whole list of modems and i get 3 messages on most and on the others I’m getting no Messages at all.
Did you manage to recieve the message? What modem types are able to send SMS? What exact error do you see?
SMSPaul wrote:NTS Telecom have allready offered to send Max a modem FOC - he just needs to ask!
Ok, I will send you the request.

Regards,
Max
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KS-Soft Europe
Posts: 2832
Joined: Tue May 16, 2006 4:41 am
Contact:
Contact KS-Soft Europe

Post by KS-Soft Europe »

SMSPaul wrote:NTS Telecom have allready offered to send Max a modem FOC - he just needs to ask!
I just have sent the request to your Technical support email.
Thank you for the offering.

Regards,
Max
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dazhallt5
Posts: 30
Joined: Wed Aug 02, 2006 3:09 am
Location: Hull, UK

Post by dazhallt5 »

Hi Max,

Below is a list of all the modem types tested the number ot messages received and the log.

all messages were sent with the same options as follows

Com Port - Com3
Baud rate - 2400
Mode - PDU
PIN - 1111

SMS options
Mode 1. ME (mobile Equipment)

Hope this can shed some more light on the problem.

Siemens A1 - 3 Messages received
Sending...
Com port open .. Ok
GSM modem initialization .. Ok
Error: Cannot send message to 'number'. GSM modem error. > ERROR was returned on AT command: AT+CMGS=165>0001000B817008313215F200F117D4F29C0E6A97E7F3F0B90C9AA6CBEDB27B0E0AC600
Com port close .. Ok
GSM modem deinitialization .. Ok


Siemens M1 - 0 Messages received
Sending...
Com port open .. Ok
GSM modem initialization .. Ok
Error: Cannot send message to 'number'. GSM modem error. No reply on AT command: AT+CMGS=164>01000B817008313215F200F111D4F29C0E6A97E7F3F0B90C9A829A31
Com port close .. Ok
GSM modem deinitialization .. Ok


Siemens M20 - 3 Messages received
Sending...
Com port open .. Ok
GSM modem initialization .. Ok
Error: Cannot send message to 'number'. GSM modem error. No reply on AT command: AT+CMGS=29>0001000B817008313215F200F112D4F29C0E6A97E7F3F0B90C9A82DA3218
Com port close .. Ok
GSM modem deinitialization .. Ok


Ericsson GM12 - 3 Messages received
Sending...
Com port open .. Ok
GSM modem initialization .. Ok
Error: Cannot send message to 'number'. GSM modem error. No reply on AT command: AT+CMGS=33>0001000B817008313215F200F116D4F29C0E6A97E7F3F0B90C2ACAD363D0B91D9301
Com port close .. Ok
GSM modem deinitialization .. Ok


Nokia 6210 - 3 Messages received
Sending...
Com port open .. Ok
GSM modem initialization .. Ok
Error: Cannot send message to 'number'. GSM modem error. No reply on AT command: AT+CMGS=29>0001000B817008313215F200F112D4F29C0E6A97E7F3F0B90C72DA643118
Com port close .. Ok
GSM modem deinitialization .. Ok


Nokia 6650 - 3 Messages received
Sending...
Com port open .. Ok
GSM modem initialization .. Ok
Error: Cannot send message to 'number'. GSM modem error. No reply on AT command: AT+CMGS=30>0001000B817008313215F200F113D4F29C0E6A97E7F3F0B90C72826CB61A0C
Com port close .. Ok
GSM modem deinitialization .. Ok


Nokia 9110 - 4 Messages received
Error: Format is not supported by Nokia 9110
Sending...
Com port open .. Ok
GSM modem initialization .. Ok
Error: Cannot send message to 'number'. GSM modem error. No reply on AT command: AT+CMGS="'number'">Test message N 9110
Com port close .. Ok
GSM modem deinitialization .. Ok


Siemens M35 - 0 Messages received
Sending...
Com port open .. Ok
Com port close .. Ok
Error: Cannot send message to 'number'. GSM modem error. ERROR was returned on AT command: AT+CSMS=1


Siemens S25 - 3 Messages received
Sending...
Com port open .. Ok
GSM modem initialization .. Ok
Error: Cannot send message to 'number'. GSM modem error. > ERROR was returned on AT command: AT+CMGS=29>0001000B817008313215F200F112D4F29C0E6A97E7F3F0B90C9A82A6B21A
Com port close .. Ok
GSM modem deinitialization .. Ok


Motorola T260 - 3 Messages received
Sending...
Com port open .. Ok
GSM modem initialization .. Ok
Error: Cannot send message to 'number'. GSM modem error. No reply on AT command: AT+CMGS=30>0001000B817008313215F200F113D4F29C0E6A97E7F3F0B90C6A82A8321B0C
Com port close .. Ok
GSM modem deinitialization .. Ok


WaveCom - 0 Messages received
Sending...
Com port open .. Ok
Com port close .. Ok
Error: Cannot send message to 'number'. GSM modem error. ERROR was returned on AT command: AT+WIND=12


Siemens TC35 - 3 Messages received
Sending...
Com port open .. Ok
GSM modem initialization .. Ok
Error: Cannot send message to 'number'. GSM modem error. No reply on AT command: AT+CMGS=30>0001000B817008313215F200F113D4F29C0E6A97E7F3F0B90C9A82A8C3590D
Com port close .. Ok
GSM modem deinitialization .. Ok


WaveCom Fasttrack - 0 Messages received
Sending...
Com port open .. Ok
Com port close .. Ok
Error: Cannot send message to 'number'. GSM modem error. ERROR was returned on AT command: AT+WIND=12
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KS-Soft Europe
Posts: 2832
Joined: Tue May 16, 2006 4:41 am
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Post by KS-Soft Europe »

Thak you Darren. Great work! I think, I have a clue. For now, I would suggest you the following temporary solution:

You are using HostMonitor 6.42, right?
Could you try the following:
- add registry key HKEY_LOCAL_MACHINE\SOFTWARE\KS-Soft\GSMX, set DefaultRetries DWORD value to 1
- restart HostMonitor and test SMS function

With this option enabled, you continue getting the error in log file, but just 1 SMS will be received to your phone.
Sorry for the inconvenience. Update will be available shortly.

Probably, you should use Modem Type as Siemens TC35.

Regards,
Max
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