Jabber problems

[Jeroen]

Hi all,

i am trying to cobnfiguere HM to send notifications with jabber.
At first i configured a local wildfire server.

In the syslog "Jabber account hostmon- Message has not been confirmed" appeared and no notifications were sent.

After that i configured two accounts at a public server. (in this case jabbernet.eu) the same erro appeared in my syslog.

any ideas what i am missing here?

I configured the jabber id's in HM. Tested the account using these credentials with a webclient.


Gr. Jeroen

[KS-Soft Europe]

What version of HM do you use? Have you tried to use account on jabber.org? "Send message to Jabber" really did not work with Wildfire server, but such issue has been fixed in version 6.40

Regards,
Max

[Jeroen]

"Send message to Jabber" really did not work with Wildfire server, but such issue has been fixed in version 6.40

i am running version 6.42.


jabber.org is working. But i still get the same error in my syslog

[KS-Soft Europe]

In the syslog "Jabber account hostmon- Message has not been confirmed" appeared and no notifications were sent.

In case of the Wildfire server, you should use full JID for recipient, e.g. hostmon@your_server

Regards,
Max

[Jeroen]

I had a problem with my DNS.
Still get the message "Message has not been confirmed " in my syslog, but the system does send notifications now.
gr. Jeroen

[KS-Soft Europe]

I had a problem with my DNS.

I do not think it is related to DNS.

Still get the message "Message has not been confirmed " in my syslog, but the system does send notifications now.

"Message has not been confirmed" means message has been acepted by WildFire server, but we had not recieved delivery confirmation. It is normal for WildFire, because WildFire does not support XEP-0022 - XMPP protocol extension used to request and respond to events relating to the delivery, display, and composition of messages. So, we are not able to verify delivery information. However, if recipient still has not recieved the message, it means something wrong with recipient JID. Could you check the WildFire server logs to figure it out?
BTW. Have you tried to use full JID for the recipient? In your case it should be hostmon@jabbernet.eu or something like that.

Could you send the scren-shot with "Action Properties" window for "Send Meassage to Jabber" action, that is used in your action profile?

Regards,
Max

[KS-Soft Europe]

BTW. I just have tested "Send Message to Jabber" action with jabbernet.eu server. Everything works fine.
So, what version of WildFire server do you use? Have you been trying to send message to JID, that is registered on the same jabber server? Could you check the WildFire log files?

Regards,
Max

[rasqual]

We're having this same problem, and we're current on Hostmon versions.

I'll happily walk through some things with you, to troubleshoot.

In the options dialog, jabber settings are hostmon@im.domain.com, with login server of im.domain.com.

im.domain.com resolves fine, and the account works because I can log in using a jabber client, and receive presence information accorded that account.

I don't have a secondary account set up.

The action profile is thus:
Action: Send message to Jabber
Recipient : scott@im.domain.com
Mail template: Whatever
Start after: 1 consecutive "bad" result(s)
Retries: until status changes

When this runs, literally nothing is logged on Wildfire (we're current on that, too). The private log shows the test occured, and qualified as a failure to trigger the action.

[KS-Soft Europe]

In the options dialog, jabber settings are hostmon@im.domain.com, with login server of im.domain.com.

In "Options" > "Jabber" tab, you should specify "hostmon" into "JID" input box, and "im.domain.com" into "Server" input box.

When this runs, literally nothing is logged on Wildfire (we're current on that, too). The private log shows the test occured, and qualified as a failure to trigger the action.

If "Record info about successful actions" and "Record info about failed actions" are enabled in "Options" > "System Log" tab, HostMonitor records info about performed actions into System Log. Do you see any error records regarding "Send message to jabber" action in System Log (file is specified in "Options" > "System Log" tab)?

Regards,
Max