UI change to HM, RCC and Web interface

[AYabroudy]

I've been using HM for several years and in general I like the user interface of the HM components. There are a couple of aspects of the UI's that I find somewhat annoying.

One "feature" of HM's RCC and web interfaces that I find particularly annoying is that every time I change a test in RCC a popup window is opened confirming that the test was updated. Can an option be added to allow for some less obtrusive method of notifying that the operation was successful? Perhaps update the status bar to show the result of the last operation and only open a popup if the operation failed.

Another "feature" that I find annoying is that every time I even refresh a monitor in the web interface a popup window is opened. Same request here, can an option be added to not open a popup in these cases unless there is an error? In the web interface it would also be nice to be able to refresh all visible items like in the RCC views mode.

Maybe there's a way to change the popup behavior but I haven't been able to find it after searching through all the options a couple of times.

Our support staff uses Palm Treos to receive alerts and provide some limited ability to respond to problems remotely. It would be nice to be able to access HM's web interface from our Treos. Unfortunately, HM's web interface doesn't work at all on the Palm Treo. Each of the frames simply displays "Loading...". Can you make a Palm/mobile device friendlier web interface? If you do, the mobile interface should not autorefresh (or at least have a separate option for autorefreshing).

Finally, it's really nice to be able to disable alerts (or stop monitoring) while performing system maintenance. The only problem with this feature is that it's incredibly dangerous. We accidentally left alerts disabled for an extended time once. Since then we've setup another monitoring system to alert us if HM's alerts are disabled for a long time. What would make the disable alerts feature really nice is if all HM's UI's prominently showed that alerts are disabled (or all monitors are stopped). Some ideas that I think might work well in the RCC and HM interfaces are:

flashing the window's title bar or tool bar

changing the background color of the window

displaying a semi-transparent image as the background of the window

Some of these ideas would work for the web interface.

Thanks for the good product and for the opportunity to make wish list requests.

Sincerely,
Alan Yabroudy

[KS-Soft Europe]

[KS-Soft]

Sounds like you are using some really old version of the software. I think most of your requests were implemented long time ago.

[AYabroudy]

KS-Soft Europe, thank you for all your suggestions. Next time I will be sure to RTFM more closely.

The image below shows and example of the popup confirmation in the web interface. The window in the foreground is the confirmation that pops up everytime I refresh a monitor in the web interface.



KS-Soft, we're using the most current version of the software. KS-Soft Europe answered many of my questions also. Thanks for the suggestion to pause monitors instead of disabling them.

Sincerely,
Alan Yabroudy

[KS-Soft]