Search found 7 matches

by cbibolet
Thu May 27, 2010 5:32 pm
Forum: Configuration, Maintenance, Troubleshooting
Topic: Error: Unsupported RCI version
Replies: 3
Views: 9982

The web service is installed on the same machine as the main program. I just did a re-install of just the web service and now it works. My guess is I didn't close it during the install and it didn't update it.

Thanks

Corey
by cbibolet
Thu May 27, 2010 3:08 pm
Forum: Configuration, Maintenance, Troubleshooting
Topic: Error: Unsupported RCI version
Replies: 3
Views: 9982

Error: Unsupported RCI version

I am having an error "Error: Unsupport RCI version, pleasse download the latest version of WebService." I read another post of a few other having the same issue, but I may be a little different. I just install version 8.60 of Host Monitor and I have Version 3.30 of the web service. That lo...
by cbibolet
Fri Mar 06, 2009 11:02 am
Forum: Configuration, Maintenance, Troubleshooting
Topic: Can't connect to the Web Service after MS update
Replies: 10
Views: 29659

That was it! The port number was different on the Options RCI in Host Monitor than the port listed in the Web Service. Strange... I didn't change anything but the port numbers were different. I didn't think I would have to change something that could change itself. Is there any tool in Host Monitor ...
by cbibolet
Fri Mar 06, 2009 9:12 am
Forum: Configuration, Maintenance, Troubleshooting
Topic: Can't connect to the Web Service after MS update
Replies: 10
Views: 29659

Can you give me the info to cut the files. I can't open them using anything. I have Host Monitor 7.78, the newest version. I have it on a Windows 2003 R2 SP2. Host Monitor and Web Service are running on the same system. Host Monitor IS running. Like I said the only thing that was changed was 2 MS Wi...
by cbibolet
Mon Mar 02, 2009 4:19 pm
Forum: Configuration, Maintenance, Troubleshooting
Topic: Can't connect to the Web Service after MS update
Replies: 10
Views: 29659

Defiantly not the port. I have been changing the ports as the first thing to try. I did however run a port scan and I saw nothing using the ports I tried. I can't open the log.htm or the syslog.htm files. They are 321MB and 1GB in size. The server freezes when I try to open them. Any ideas on how to...
by cbibolet
Mon Mar 02, 2009 12:47 pm
Forum: Configuration, Maintenance, Troubleshooting
Topic: Can't connect to the Web Service after MS update
Replies: 10
Views: 29659

I have turned the firewall off and used several different ports for RCI. Same message. This is the full message I get: Response from HostMonitor's Web Service: Transmission error (Web Service <-> HostMonitor): "Connection error" -------------------------------------------------------------...
by cbibolet
Fri Feb 27, 2009 3:10 pm
Forum: Configuration, Maintenance, Troubleshooting
Topic: Can't connect to the Web Service after MS update
Replies: 10
Views: 29659

Can't connect to the Web Service after MS update

After doing a routine "high priority" Microsoft update, I cannot connect to the web service on my Host Monitor server from any machine. I get the following message: Transmission error (Web Service <-> HostMonitor): "Cannot read data" Possible reasons: - HostMonitor is not running...