Search found 8 matches

by rodionov.ka
Tue Jun 25, 2013 7:25 am
Forum: Configuration, Maintenance, Troubleshooting
Topic: "Unknown" status in ping test
Replies: 17
Views: 36642

KS-Soft wrote:Sent you e-mail.

Regards
Alex
After updating the system to v9.56b it is more stable with results of tests. Now 2 RMA in one remote network working properly when Internet channel is not reliable.

Thank You!

WBR Kirill.
by rodionov.ka
Mon Jun 03, 2013 4:07 am
Forum: Configuration, Maintenance, Troubleshooting
Topic: "Unknown" status in ping test
Replies: 17
Views: 36642

KS-Soft wrote: If you have installed version 9.50, we can provide updated hostmon.exe, rma_active.exe, rma_mgr.exe modules.
Hello!
Can you provide updated modules?
by rodionov.ka
Tue May 28, 2013 6:03 am
Forum: Configuration, Maintenance, Troubleshooting
Topic: "Unknown" status in ping test
Replies: 17
Views: 36642

KS-Soft wrote:If you have installed version 9.50, we can provide updated hostmon.exe, rma_active.exe, rma_mgr.exe modules.
Hello
We have installed version 9.32. Do you have updated version for us?
by rodionov.ka
Tue May 07, 2013 5:53 am
Forum: Configuration, Maintenance, Troubleshooting
Topic: "Unknown" status in ping test
Replies: 17
Views: 36642

If you cannot use more reliable channel, there is nothing you can do. What difference with Active and Passive RMA in that case? I know that the connection did not disappear for a time greater than 2-3 minutes (more than 2 tests of that connection from a main HM server: pings of ext ip and vpn sessi...
by rodionov.ka
Mon May 06, 2013 1:26 am
Forum: Configuration, Maintenance, Troubleshooting
Topic: "Unknown" status in ping test
Replies: 17
Views: 36642

Why lots of "Already connected? every 30 seconds for some of agents? 2 possible reasons: - you have installed 2 agents using the same name (could you please check this?) - there is some mistake in our code Regards Alex Hi! About "already connected": I've double checked - no cfg's on ...
by rodionov.ka
Tue Apr 30, 2013 7:01 am
Forum: Configuration, Maintenance, Troubleshooting
Topic: "Unknown" status in ping test
Replies: 17
Views: 36642

Looks like connection was dropped after test probe started... Do you see errors in RMA log file (by default its loga_bad.txt file, unless you changed settings)? GW72 single agent [26.04.2013 0:59] gw72.*domain*.ru Connection error [26.04.2013 0:59] gw72.*domain*.ru Connection error [26.04.2013 1:07...
by rodionov.ka
Mon Apr 29, 2013 4:23 am
Forum: Configuration, Maintenance, Troubleshooting
Topic: "Unknown" status in ping test
Replies: 17
Views: 36642

Could you please provide more information? - HostMonitor version? v.9.32 - Test performed by Active RMA? RMA version? ActiveRMA 4.52 and 4.53 (both have a same behavior) - What Windows do you use? - Service pack? For Hostmonitor server - Win2003 R2 SP2 Eng (xeon 3Ghz, 4 Gb mem, sas disks) For agent...
by rodionov.ka
Fri Apr 26, 2013 3:00 am
Forum: Configuration, Maintenance, Troubleshooting
Topic: "Unknown" status in ping test
Replies: 17
Views: 36642

"Unknown" status in ping test

Hello. What mean status "unknown" in ping test? at last time i'm receive many falsenegatives with this statuses First mail - FAIL of service Test : DC71 Ping Method: ping (timeout - 2000 ms) Status : Unknown StatusChangedTime: 26.04.2013 1:22:07 Reply : Timed out Suggested Reply: 0 ms Agen...