SNMP service problems on HM machine

meppyman · Post by **meppyman** » Mon Dec 07, 2009 5:41 pm

Was running 8.28 (just upgraded to 8.32). The SNMP service is sitting at about 500MB of Mem Usage. Every so often (a few days or a week) the service will crash and restart, other times I will be on the server and it will become almost completely unusable until I can stop the SNMP service.

I just restarted SNMP and it started at 2MB and is slowly increasing, currently at 10MB. I have an alert to notify me if it goes over 75MB for the moment.

None of the servers I monitor have problems with SNMP memory usage. Is there a way to detect the leak?

The server is SBS 2003 R2 with latest service packs and kept up to date.

I have done some searching but no obvious answers have presented themselves, is this possibly related to HM or should I look elsewhere?

KS-Soft · Post by **KS-Soft** » Mon Dec 07, 2009 6:07 pm

As I understand you are talking about snmp.exe process?
Well, if there is memory leak in SNMP agent, we cannot help. Sorry.
If you are using standard Windows SNMP agent, you should report this problem to Microsoft.

As I know Microsoft often made mistake in mgmtapi.dll (so we do not use this DLL anymore) while snmp.exe service works fine. I don't remember any problems related to this service.
May be there are some extentions were installed?

Regards
Alex

meppyman · Post by **meppyman** » Mon Dec 07, 2009 6:12 pm

Thanks, I just wanted to check first so I can elimante HM as a source of the problem if I have to talk to Microsoft or HP. There are HP agents installed so I will check that these are up to date also.

KS-Soft · Post by **KS-Soft** » Mon Dec 07, 2009 6:47 pm

HostMonitor just sends requests to agent using SNMP (over UDP) protocol. It does not interfere with SNMP agent (and snmp.exe process) in any other way.

Regards
Alex

meppyman · Post by **meppyman** » Mon Dec 07, 2009 6:50 pm

Yep thanks, understood. Looks like there are a few leftover extensions from an old Symantec AV install that I might need to fix up, possibly related or at least something that needs investigating. Getting aus-snmp.dll faulting so a few things to investigate, thanks.