Is there problem to run HM on w2k8 /64bit?

All questions related to installations, configurations and maintenance of Advanced Host Monitor (including additional tools such as RMA for Windows, RMA Manager, Web Servie, RCC).
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fve
Posts: 98
Joined: Sun Apr 27, 2008 11:25 am
Location: Denmark

Is there problem to run HM on w2k8 /64bit?

Post by fve »

Hello

We just installed a new server to take over what an old one has done for long time. But I expire lot of problem.

Most of the test is selfmade c# programs. That mean hm look at the returned exit code.

The old server is:
w2k3 sp2 (32bit)
hm 8.02

New server:
Proliant DL320 G6 (nice:-))
w2k8 sp2 (64bit)
hm 8.54

***

All test run nice on old server and old hm. But on the new server most of the test return with wrong status!

When making some debug test from "cmd" on the new server all run nice!!! But when execute inside hm it's not stable.

***UPDATE***
There are some problem with the test "check process on" embedded in hm too. Lot of the test returned with "status unknown"??


Is there some problem with hm running on w2k8?

Need some help
KS-Soft
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Location: USA
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Post by KS-Soft »

Is there some problem with hm running on w2k8?
It works fine on our Windows Server 2008 SP2 systems.
Could you please explain what exactly means "wrong status"?

Do you see error description in Reply field when test shows "Unknown" status?
Do you have installed some antivirus monitors, personal firewall, content monitoring software? Non stanard winsock components?

Regards
Alex
fve
Posts: 98
Joined: Sun Apr 27, 2008 11:25 am
Location: Denmark

Post by fve »

Sorry for the late reply...

I have made a lot of testing now, but I still have some q.

When hm is testing process on other machine i get "unknown" return in 8 of 10 test?

We use clean IP addresses and none of the machine is in domain!
I provide administrator login!

What I not understand is, if just one test is ok, the all firewall and port is ok, right?

Is there something to check?
KS-Soft
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Post by KS-Soft »

i get "unknown" return in 8 of 10 test?
Do you mean the same test item shows Unknown in 8 of 10 test probes?
Do you use "Process test" or "Dominant process" test method?

I would recommend to setup CPU Usage test for the same target system. CPU Usage test requires the same services/ports as Process test but it will provide more information in case of some errors.

Regards
Alex
fve
Posts: 98
Joined: Sun Apr 27, 2008 11:25 am
Location: Denmark

Post by fve »

Hello

Yes about 8 of 10 probe return with unknown.

What do you mean with more information on the CPU test, is there a log?

Now I discovered something:
If only highlight one test and select "refresh selected" then the test report nice back. But if I do the same for ex. a folder then all test report "unknown" back.

hmm It is a rel big server DL360G6 RAID. And 4G Ram (win 2008 server)
It cant be a performance problem?
KS-Soft
Posts: 13012
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Location: USA
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Post by KS-Soft »

What do you mean with more information on the CPU test, is there a log?
There is Reply property of the test item. You will see error description there.
If only highlight one test and select "refresh selected" then the test report nice back. But if I do the same for ex. a folder then all test report "unknown" back.
Looks like your system or some router cannot process several requests at the same time (just like 20 years old MS-DOS systems).
Do you have installed some antivirus monitors, personal firewall, content monitoring software? Non stanard winsock components?
Could you setup CPU Usage test for the same system and check error description in Reply field of the test?

HostMonitor offers "Non simultaneously test execution" folder-level option.
With this option enabled tests that located in the folder will not be executed at the same time. Test items located in different folders may be executed simultaneously even in case option is set for all of these folders. Option is useful when you need to call some non-reentrant application/script.

Regards
Alex
fve
Posts: 98
Joined: Sun Apr 27, 2008 11:25 am
Location: Denmark

Post by fve »

Hello

It is a big company I'am working in. At the moment they are making some check on firewall and routers.

I have now hooked wireshark on the net and there are something there are not right.

What I don't understand is, why the probe working when only one test is running at the time? I don't think it is a performance problem.

I will report back.
KS-Soft
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Post by KS-Soft »

Have you setup CPU Usage test?

Regards
Alex
fve
Posts: 98
Joined: Sun Apr 27, 2008 11:25 am
Location: Denmark

Post by fve »

Hello

When using CPU test I get randomly this return from one host:
Code #5, #6, #1707, #1727
How to translate the error code?

But I will do more test
KS-Soft
Posts: 13012
Joined: Wed Apr 03, 2002 6:00 pm
Location: USA
Contact:

Post by KS-Soft »

Normally CPU Usage test should show error description, somehow it cannot retrieve it on your system..
Its Windows error codes:
#5 - Access is denied
#6 - The handle is invalid
#1707 - The network address is invalid
#1727 - The remote procedure call failed and did not execute

Error #5 and 1727 are "normal" errors that can be explained... but as I remember nobody ever received error #6.
Something strange happens on your system.
I think we should get back to my 1st question in this thread - Do you have installed some antivirus monitors, personal firewall, content monitoring software? Non stanard winsock components?

Regards
Alex
fve
Posts: 98
Joined: Sun Apr 27, 2008 11:25 am
Location: Denmark

Post by fve »

Hello

You ask in one of your mail, is any socket components is installed, and yes there are one.
w3Sockets -> Socket.dll (it is used to make a telnet class inside our script, when we making external script tests)


The socket is used in script to make a "telnet" class for remote commands.

Do you know if this OCX socket can make any conflicts with hm?

Is there any other free OCX telnet classes?
KS-Soft
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Post by KS-Soft »

We cannot find bug reports related to this software...

Regards
Alex
fve
Posts: 98
Joined: Sun Apr 27, 2008 11:25 am
Location: Denmark

Post by fve »

Hello.

Okay, it look like it not the problem because I activate it again.

When looking at wireshark there are real many crc package error. Can this make problem?

I ask because the "nokian" firewall in the company can change the package header.
KS-Soft
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Post by KS-Soft »

IP packet checksum errors? Sure, this is not normal, I think network driver should reject such packets.

>I ask because the "nokian" firewall in the company can change the package header

If it changes header without changing checksum, this can lead to various problems :roll:

Regards
Alex
fve
Posts: 98
Joined: Sun Apr 27, 2008 11:25 am
Location: Denmark

Post by fve »

Hello

The problem is solved!
I made a w2k3/32bit installation. I cant get it running on the w2k8/64bit.

Thanks for the help.
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