Registered Host Monitor immediately but not RSA Manager

[dtremeer]

Hi there,

We purchased an Enterprise License sometime ago (when I don’t know exactly) and now need to use the Windows RMA side of the software. But we cannot activate the RMA Manager with the Registration code I extracted from the Advanced Host Monitor application.

Is there a way of activating the RMA Manager so we can monitor a remote Windows Server? I believe we need RMA Manager to run this service as Host Monitor complains when we attempt to get statics stating RMA is required...

We are using HM version 7.10. I'm hoping we don't have to purchase a new license...

Any assistance is really appreciated.

Thanks in advance,
Dan

[KS-Soft]

But we cannot activate the RMA Manager with the Registration code I extracted from the Advanced Host Monitor application

Different applications require different registration codes but we cannot publish your registration codes on the forum.
If you cannot find our e-mail with registration codes, please send request to sales@ks-soft.net, provide your registration name and/or order number

Regards
Alex

[dtremeer]

Hi Alex,

Thank you for your message, completely understand not sending registration codes on this forum! The person who configured Hos Monitor initially is no longer at the company and we don't have his e-mail records anymore either.

I have sent multiple e-mails to the admin, sales & support e-mails for over a month and have had zero reply so I don't hold out any hope of gaining a response from the admin account at all anymore. Would you be able to assist by sending me a direct e-mail or calling me?

Cheers,
Dan

[KS-Soft]

We respond to all e-mails within 1 business day.
Probably letters were removed by spam filter
What is your e-mail address?

Regards
Alex

[KS-Soft]

PS
We have added your address into "white list" (address that you have used for registration on this forum)

Regards
Alex