Perform action when operator ACKs an alerting test

[ckratsch]

We're on HM 8.82, and we'd like HM to send an email when an operator ACKs an alerting test. That way, when one operator stops the alerts, other operators will know why the alerts stopped. If this is already a feature, I must be missing it.

[KS-Soft]

You may use advanced mode action and %AckRecurrences% or %AcknowledgedBy% variables.
Quote from the manual
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%AckRecurrences%
Represents the number of test probes which have returned similar (bad or unknown) result after it was already acknowledged. Returns 0 for non-acknowledged test items.
For example if the test returned "bad" status during five consecutive probes, then %Recurrences% variable will be equal 5. If the user has acknowledged the bad status after the second probe then %AckRecurrences% will be equal 3 (5-2=3).
This variable is useful when you want to configure alert profile to launch different actions for "non-acknowledged" and "acknowledged" test items. E.g. if condition to trigger action execution looks like ('%SimpleStatus%=='DOWN') and (%AckRecurrences%==1), HostMonitor will start action when user confirmed status and test failed once again (after acknowledgement).
=====================

Advanced actions: http://www.ks-soft.net/hostmon.eng/mfra ... ncedaction
Macro variables: http://www.ks-soft.net/hostmon.eng/mfra ... .htm#macro

Regards
Alex

[ckratsch]

I believe I have it set up, using:

Code: Select all

('%SimpleStatus%=='DOWN') and (%AckRecurrences%==1)

As the condition.

However, when an operator does ACK/Stop (because we have email-to-SMS configured to repeat with -1), the actions are stopped, and this action - sending an email when the alert has been ACKed - never triggers. So we don't get an email when someone does ACK/Stop.

I hope that makes sense.

[KS-Soft Europe]

Here is missed one quote after %SimpleStatus%

('%SimpleStatus%=='DOWN') and (%AckRecurrences%==1)

Please use
('%SimpleStatus%'=='DOWN') and (%AckRecurrences%==1)

[ckratsch]

That still doesn't work, and for the reasons I was thinking: when an operator does ACK/Stop, the step in the action profile that applies *after* the ACK/Stop never runs, because alerts are *stopped.*

So, instead, I've changed my email-to-SMS step in the action profiles to look something like this:

Code: Select all

('%SimpleStatus%'=='DOWN') and (%CurrentStatusIteration%>=2) and (%AckRecurrences%==0)

So, when the status is DOWN, and after two iterations of it being down, and *only if* the test is not ACKed, this step will generate an action (email to a group containing SMS contacts).

Now, I will instruct my operators to use ACK instead of ACK/Stop; ACK will stop the repeating email from this step, and still allow the other step, where an email is sent giving the ACK details.

[KS-Soft]

Yes, if you apply "Acknowledge and stop alerts" function for some test, it will not start any actions until status change.
Sorry, for not being clear.

Regards
Alex