RMA does not execute external program

sgauthier41 · Post by **sgauthier41** » Fri Jul 15, 2011 8:22 am

Hello !

My problem is that I set my RMA to launch a local batch file (.cmd) when there's a certain word on a web page. I've set the 'Execute by' to be 'the agent' but never see the cmd run in Windows Task Manager. I've also tried just to launch calc.exe but it also won't work.

I'll need help on this one please.

Simon

KS-Soft · Post by **KS-Soft** » Fri Jul 15, 2011 9:52 am

Monitoring started and alerts enabled?
What command do you use to start BAT file (it should look like "cmd.exe /c full_path_to_BAT_file.BAT")
Any errors in Quick Log for actions or HostMonitor system log file?

Please read the following article for details
http://www.ks-soft.net/cgi-bin/phpBB/vi ... php?t=4804

Regards
Alex

sgauthier41 · Post by **sgauthier41** » Fri Jul 15, 2011 11:21 am

Hello !

Monitoring and Alerts are enabled.

With QuickLog enabled, I get this Test/Action result:

RMA Error: 600 - operation is not allowed.

My RMA agent is set up with Local System Account to execute the batch file or the calc.exe.

Do you have an idea as to what I can do next ?

Thanks again...

KS-Soft Europe · Post by **KS-Soft Europe** » Fri Jul 15, 2011 11:39 am

"RMA Error: 600 - operation is not allowed." means "Execute external command" action is not allowed for that RMA agent.
You may allow "Execute external command" action for RMA agent using:
1. rma_cfg.exe program, located in RMA folder. Also you may start an agent and click on "Settings" button on the tool bar.
2. RMA Manager menu Agent(s)->Agent Configuration

Please check the manual or visit our web site for more information at:
http://www.ks-soft.net/hostmon.eng/rma- ... htm#rmacfg

sgauthier41 · Post by **sgauthier41** » Fri Jul 15, 2011 1:24 pm

The agent was not set up to run external programs.

Thanks Alex !

KS-Soft