Problem start hostmonitor - cannt load user list

All questions related to installations, configurations and maintenance of Advanced Host Monitor (including additional tools such as RMA for Windows, RMA Manager, Web Servie, RCC).
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Bleumer
Posts: 3
Joined: Sat Aug 27, 2011 3:15 pm

Problem start hostmonitor - cannt load user list

Post by Bleumer »

when i start hostmonitor, loading hostmontior stops with the following error message:

Error: Cannt load user list, unexpected end of file / stream.

the user.lst has 0 Bytes, how is it possible to repair the file? The system was before was going on low disc space. The htm-file is correct, but does`nt load.

Best regards

HB
KS-Soft
Posts: 13012
Joined: Wed Apr 03, 2002 6:00 pm
Location: USA
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Post by KS-Soft »

If you do not have backup copy of your configuration files, do the following
1) remove users.lst file (only this file!)
2) start Advanced Host Monitor installation program (host-moin.exe), choose "Update/Repair" mode, finish installation
3) start HostMonitor and setup user accounts you need using menu User->Operators

Regards
Alex
Bleumer
Posts: 3
Joined: Sat Aug 27, 2011 3:15 pm

Problem start hostmonitor - cannt load user list

Post by Bleumer »

Thank you, Alex.

The following error eccurs:

Cannt load Testlist from File "...htm" Unexpected end of file / stream.
Only 65 Test was loadet (header indicates 478)
Do you want to see saved tests
KS-Soft
Posts: 13012
Joined: Wed Apr 03, 2002 6:00 pm
Location: USA
Contact:

Post by KS-Soft »

What can I say... check your file system for errors and make backup copies next time. I don't know how you can live without backup copies. Have you ever considered hard drive crash (just for example)?

Also you may check for old backup copies made by HostMonitor itself. If your test list named testlist.hml, check for testlist.~hm file. HostMonitor creates this backup when converts file from older to newer format.
Also, everytime when HostMonitor saves changes in HML file, it creates temp file, stores testlist; if file saved without problems it renames it to testlist.hml. So you may check for testlist.tmp file as well.

Regards
Alex
Bleumer
Posts: 3
Joined: Sat Aug 27, 2011 3:15 pm

Problem start hostmonitor - cannt load user list

Post by Bleumer »

Hello,

the files are not there.

Of course we have a backup, I restored the files. Now Ok.

Regards.
KS-Soft
Posts: 13012
Joined: Wed Apr 03, 2002 6:00 pm
Location: USA
Contact:

Post by KS-Soft »

Good news :)

Regards
Alex
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