SMS to 2 gms's (error)

fvewijk · Post by **fvewijk** » Thu May 23, 2013 3:09 am

Hi support,

We are using Hostmonitor v9.10.
If there is a failure or problem we send a sms to our phones.
This always worked.

Since a couple weeks we can send to only one gsm the failures.

Settings:
Com Port: COM1
Baud Rate: 19200
Modem Type: Nokia 6310i
Mode: PDU
PIN: ****
Service Center: +31653131313

GSMLOG:
[23-5-2013 11:01:18] Sys Message has been added to queue
[23-5-2013 11:01:18] Sys Message has been added to queue
[23-5-2013 11:01:18] Sys Com port open .. Ok
[23-5-2013 11:01:20] Sys GSM modem initialization .. Ok
[23-5-2013 11:01:27] Sys Error: Cannot send message to +316********. GSM modem error. No reply on AT command: AT+CMGS=105>0001000B911356215971F500F169D4F29C0E028140201D08DA5CB662B098A259A6A3DF641D089E769F41287ABA5D7ED7E9A016480683C140ED794A31A587E9F53908A40321DF733A283D0785D9697B59410CD3CB201008A403C966AD5A4B068BCD40B1980E16D3C5700A
[23-5-2013 11:01:34] Sys Error: Cannot send message to +316********. GSM modem error. Cannot send SMS: canceled
[23-5-2013 11:01:34] Sys Com port close .. Ok
[23-5-2013 11:01:34] Sys GSM modem deinitialization .. Ok

OLD log both gsm's gets an sms

[26-4-2013 20:19:13] Sys Message has been added to queue
[26-4-2013 20:19:13] Sys Message has been added to queue
[26-4-2013 20:19:13] Sys Com port open .. Ok
[26-4-2013 20:19:15] Sys GSM modem initialization .. Ok
[26-4-2013 20:19:20] Sys SMS to +31620446961 has been sent.
[26-4-2013 20:19:27] Sys Error: Cannot send message to +31651295175. GSM modem error. No reply on AT command: AT+CMGS=119>0001000B911356215971F500F179D4F29C0E028140201D2806033585207B592E4EBBC969F719A4BDBFD9ECB2A259A6A3DF641D089E769F41287ABA5D7ED7E9A016480683C140ED794A31A587E9F53908A40321DF733A283D0785D9697B59410CD3CB201008A403C96C2D5A4B068BCD4032982E96D3C5660A
[26-4-2013 20:19:27] Sys Com port close .. Ok
[26-4-2013 20:19:27] Sys GSM modem deinitialization .. Ok

Can somone help me?

KS-Soft · Post by **KS-Soft** » Thu May 23, 2013 6:10 am

GSM modems do not provide any good option for diagnostics so we cannot tell you what is wrong

Can you send SMS manually to the same number using the same cervice center?

Regards
Alex

fvewijk · Post by **fvewijk** » Thu May 23, 2013 11:43 pm

Hi Alex,

Yes it works when i send manually SMS with the test option.

I get the test sms.
The log give me also a error:

Sending...
Com port open .. Ok
GSM modem initialization .. Ok
Error: Cannot send message to +316********. GSM modem error. No reply on AT command: AT+CMGS=24>0001000B911356215971F500F00CD4F29C0E6A97E7F3F0B90C
Com port close .. Ok
GSM modem deinitialization .. Ok

So you say that the sms option in HostMonitor not working fine?

KS-Soft · Post by **KS-Soft** » Fri May 24, 2013 10:15 am

So you say that the sms option in HostMonitor not working fine?

You report the problem, you are saying its not working fine.
I said its impossible to investigate such problem because regular GSM modems (cell phones) do not provide any usefull diagnostics. Why it worked before? What was changed? Why modem sends 1 SMS and does not send another? We don't know because all we see "No reply on AT command". How this can help us?

That's why we cannot do much. We just can guess.
I guess its not problem related to modem, HostMonitor or settings. If there are some settings related problem (wrong baud rate) then
a) it would not be able to send any SMS (but it sends SMS to 1st number)
b) it would show error related to different AT command (ok, sometimes it can be exactly CMGC no reply caused by baud rate but this would work the same for any destination number)
ans so on.

I assume modem does not answer because waits for answer from service center, service center for some reason does not answer when +31651295175 destination number is in use. In other words: probably this problem can be investigated by service provider.

Lets try the following
1) add registry key KEY_LOCAL_MACHINE\SOFTWARE\KS-Soft\GSMX
add DefaultRecTimeOut: DWORD, set some value above 6000, try 12000 or 20000, 30000.
restart HostMonitor.

If step #1 will not help, lets try next step
2) add 3 new DWORD variabled under the same registry key
SMS_MT = 0
SMS_DS = 0
SMS_Indication = 0
restart HostMonitor.
Helps?

On the other hand, may be we misunderstood your post?
You said

1) modem was able to sent SMS (the same message body?) to 2 different numbers. At the same time you said
--------
OLD log both gsm's gets an sms
[26-4-2013 20:19:20] Sys SMS to +31620446961 has been sent.
[26-4-2013 20:19:27] Sys Error: Cannot send message to +31651295175. GSM modem error. No reply on AT command
-------
It shows error! Do you mean: HostMonitor reported error for 2nd number but SMS was delived without problems?

2) You said "Since a couple weeks we can send to only one gsm the failures". While quoted the following log
--------
[23-5-2013 11:01:27] Sys Error: Cannot send message to +316********. GSM modem error. No reply on AT command: AT+CMGS=105>0001...
[23-5-2013 11:01:34] Sys Error: Cannot send message to +316********. GSM modem error. Cannot send SMS: canceled
-------
Is first +316******** and second +316******** represent the same number or different numbers? Do you mean HostMonitor shows 2 errors but 1 SMS was delivered without problems? Or no SMS was delivered?
Or both errors related to the same number?

Regards
Alex

fvewijk · Post by **fvewijk** » Mon May 27, 2013 12:21 am

Hi Alex,

Thanx for your answer.
The strange thing is that we have changed nothing when the problem starts.

Lets try the following
1) add registry key KEY_LOCAL_MACHINE\SOFTWARE\KS-Soft\GSMX
add DefaultRecTimeOut: DWORD, set some value above 6000, try 12000 or 20000, 30000.
restart HostMonitor.

If step #1 will not help, lets try next step
2) add 3 new DWORD variabled under the same registry key
SMS_MT = 0
SMS_DS = 0
SMS_Indication = 0
restart HostMonitor.
Helps?

I set de register keys and restart Hostmonitor, no difference.

1) modem was able to sent SMS (the same message body?) to 2 different numbers. At the same time you said
--------
OLD log both gsm's gets an sms
[26-4-2013 20:19:20] Sys SMS to +316****** has been sent.
[26-4-2013 20:19:27] Sys Error: Cannot send message to +316********. GSM modem error. No reply on AT command
-------
It shows error! Do you mean: HostMonitor reported error for 2nd number but SMS was delived without problems?

Yes, Hostmonitor delivered both sms without problems.
Only in the SMSLog you see a error on the 2nd number.

2) You said "Since a couple weeks we can send to only one gsm the failures". While quoted the following log
--------
[23-5-2013 11:01:27] Sys Error: Cannot send message to +316********. GSM modem error. No reply on AT command: AT+CMGS=105>0001...
[23-5-2013 11:01:34] Sys Error: Cannot send message to +316********. GSM modem error. Cannot send SMS: canceled
-------
Is first +316******** and second +316******** represent the same number or different numbers? Do you mean HostMonitor shows 2 errors but 1 SMS was delivered without problems? Or no SMS was delivered?
Or both errors related to the same number?

This are different numbers.
Hostmonitor delivered the sms to the 1st phone number.
The 2nd number gets no sms.
I change the order of phone numbers. Still the same; 1st number gets sms, 2nd doesn't.

Regards,

Frank

KS-Soft · Post by **KS-Soft** » Wed May 29, 2013 3:07 pm

Sorry, we did not find any good explanation for this.
Do you have different SIM card from different service profider?

Regards
Alex