RMA: 301 and RMA: 500

johnm · Post by **johnm** » Mon Jan 13, 2014 9:59 am

Running v9.58 on HM server and v4.62 on RMA Active Agent. The 4.62 came from the v9.58 install package. The HM server is running Windows Server 2008R2 64 bit Data Center. The RMA agent is running Windows Server 2008R2 64 bit Standard.

I have SQL ODBC tests running thru the RMA agent but are failing with the following error:

"RMA: 301 - Microsoft ODBC Driver Manager The specified DSN contains an architecture mismatch between the driver and application"

If I test the connection from with the test properties, I received the following error:

"RMA: 500 Not implemented".

I am using a simple query as follows:

SELECT @@version

Advice?

KS-Soft Europe · Post by **KS-Soft Europe** » Mon Jan 13, 2014 10:10 am

Looks like you need to setup ODBC datasource using 32bit Data Source Administrator.

Quote from manual:
Windows x64
HostMonitor is 32bit application that can be started on 64bit Windows OS. If you are using Windows x64 Edition and you want to setup ODBC Logging or ODBC test method, you should setup ODBC datasources using 32-bit ODBC Data Source Administrator (e.g. C:\WINDOWS\SysWOW64\odbcad32.exe).

johnm · Post by **johnm** » Mon Jan 13, 2014 10:21 am

Yes! That worked, thanks!

But for the <Test> button within the properties, it still returns the RMA: 500 Not Implemented error.

Is there a fix for this? although not critical, it is useful for ease in troubleshooting.

KS-Soft · Post by **KS-Soft** » Mon Jan 13, 2014 10:31 am

But for the <Test> button within the properties, it still returns the RMA: 500 Not Implemented error.

We cannot reproduce the problem.
Could you please send screen shots to support@ks-soft.net?

Regards
Alex

johnm · Post by **johnm** » Mon Jan 13, 2014 11:41 am

ok I sent a screenshot.

KS-Soft · Post by **KS-Soft** » Tue Jan 14, 2014 8:00 am

Thank you.
I think we found the problem.
Will be fixed in next version

Regards
Alex

johnm · Post by **johnm** » Tue Jan 14, 2014 8:43 am

Thank you!