RCI not workng

jeffrey.jaspers · Post by **jeffrey.jaspers** » Thu Sep 11, 2014 2:52 am

Hi all,

I have HostMonitor running on a virtual machine (Windows server 2012). Everything runs well and the RCI is working fine on ths virtual machine.

When i try to access it from an other machine it prompt for logon credentials. When i give it in, all i get is an empty page with the toolbar at the top. None of the buttons function.

Can anyone tell me what im doing wrong??

KS-Soft Europe · Post by **KS-Soft Europe** » Thu Sep 11, 2014 4:36 am

Everything runs well and the RCI is working fine on ths virtual machine.

RCI is interface for RCC, Web Service, Telnet service, etc.
What exactly client do you use? RCC, WebService, Telnet Service?

jeffrey.jaspers · Post by **jeffrey.jaspers** » Thu Sep 11, 2014 4:49 am

I think I use the WebService, but what is the diffrance between the RCC and the WebService?

KS-Soft Europe · Post by **KS-Soft Europe** » Thu Sep 11, 2014 5:06 am

It is different clients with different capabilities.
Web Service works like web server and provides access over http/https in client web browser.
RCC - is client application that looks almost like HostMonitor GUI.
Please check for details at:
RCC: http://www.ks-soft.net/hostmon.eng/rcc/index.htm
Web Service: http://www.ks-soft.net/hostmon.eng/webservice/index.htm

KS-Soft · Post by **KS-Soft** » Thu Sep 11, 2014 5:20 am

Can anyone tell me what im doing wrong??

If you are using Web Service, then we assume you are using old web browser not HTML5 compatible.
What browser do you use?

Regards
Alex

jeffrey.jaspers · Post by **jeffrey.jaspers** » Thu Sep 11, 2014 5:24 am

Ok, thats clear to me.

We use the WebService. Accessing it from the virtual machine we see this:

This is what i wanna see from everywhere, but accessing it from any other machine i see this:

And here i cant click any buttons.

KS-Soft · Post by **KS-Soft** » Thu Sep 11, 2014 5:54 am

we assume you are using old web browser not HTML5 compatible.
What browser do you use?

Quote from the manual - Recommended web browsers: Google Chrome 32+, Opera 12+, FireFox 24+, Internet Explorer 11+ (some other browsers can be used as well, e.g. Safari for iOS)

Regards
Alex

jeffrey.jaspers · Post by **jeffrey.jaspers** » Thu Sep 11, 2014 5:58 am

I tried it with Firefox 31.0 and internet explorer 11.0.11

KS-Soft · Post by **KS-Soft** » Thu Sep 11, 2014 6:08 am

HostMonitor/WebService version?

Regards
Alex

jeffrey.jaspers · Post by **jeffrey.jaspers** » Thu Sep 11, 2014 6:16 am

WebService Versio 4.10

jeffrey.jaspers · Post by **jeffrey.jaspers** » Thu Sep 11, 2014 6:19 am

hostmonitor version 9.90

KS-Soft · Post by **KS-Soft** » Thu Sep 11, 2014 9:53 am

We cannot reproduce this problem.

May be scripting disabled?
IE: menu "Tools" -> "Internet Options" -> "Security"...
Firefox: type about:config, search for javascript.enabled...

Regards
Alex

jeffrey.jaspers · Post by **jeffrey.jaspers** » Fri Sep 12, 2014 12:27 am

Is there maybe an manual to how to setup the webservice correctly, maybe i overlooked something.

KS-Soft Europe · Post by **KS-Soft Europe** » Fri Sep 12, 2014 1:08 am

You may check the following link:
http://www.ks-soft.net/hostmon.eng/webs ... tm#howtodo
It looks like JavaScript does not work in your browser.

jeffrey.jaspers · Post by **jeffrey.jaspers** » Fri Sep 12, 2014 4:10 am

My problem is solved. It had nothing to do with the settings of HostMonitor, apperently it was a firewall issue