RCC refuses connection

bokusogu · Post by **bokusogu** » Thu Oct 20, 2005 11:56 am

I upgraded Hostmon to ver. 5.64 (beta) so I can take advantage of RCC. I can test RCC on the host machine with the account I created. However, I cannot connect to the host machine remotely using RCC. I get a "connection failed" response each time. I can connect to hostmonitor using the same account configured via RCI on the web interface from the same computer.

What am I doing wrong?

Thank you.

Ben.

KS-Soft · Post by **KS-Soft** » Thu Oct 20, 2005 11:58 am

What timeout do you use? What kind of connection do you use? LAN? Dial-UP?
Probably you just need to increase timeout?

Regards
Alex

bokusogu · Post by **bokusogu** » Thu Oct 20, 2005 12:07 pm

I am connectiing over the LAN and I have increased the timeout to max of 60, without success.

Ben

KS-Soft · Post by **KS-Soft** » Thu Oct 20, 2005 12:11 pm

Probably port 1054 is blocked by firewall (TCP filter)?
You may connect via web interface because browser uses port#80 that probably not blocked.

Regards
Alex

bokusogu · Post by **bokusogu** » Thu Oct 20, 2005 12:20 pm

I just allowed port 1054 on both machines and I still get the same errors.

Ben

KS-Soft · Post by **KS-Soft** » Thu Oct 20, 2005 12:26 pm

What exactly error do you see in the log (log that RCC shows right on screen)? "Connecting... Failed. Connection error"?
Could you try to connect to port 1054 using telnet or some port scanner (e.g. IP-Tools)?

Regards
Alex

bokusogu · Post by **bokusogu** » Thu Oct 20, 2005 12:45 pm

Below is what I get when I attempt to connect,

[10/20/2005 2:43:23 PM] Connecting... Failed. Connection error

Ben.

bokusogu · Post by **bokusogu** » Thu Oct 20, 2005 12:57 pm

When I telnet to the host via port 1054, it says connected, but RCC would not connect.

KS-Soft · Post by **KS-Soft** » Thu Oct 20, 2005 4:11 pm

Can we access your server?

Regards
Alex

bokusogu · Post by **bokusogu** » Thu Oct 20, 2005 9:49 pm

How do I give you VPN access without exposing the information to the rest of the world? Are you located in the U.S. where I can reach you via phone?

Ben.

KS-Soft · Post by **KS-Soft** » Fri Oct 21, 2005 10:05 am

Our office located in Dover but we have vacation time, e.g. I am in Mexico right now

Ok, lets try another experiment. Could you stop Web Service on HostMonitor system and start Web Service on that remote system (system where RCC cannot make connection). Now, can you make connection to HostMonitor using web interface?

Regards
Alex

bokusogu · Post by **bokusogu** » Fri Oct 21, 2005 11:06 am

No, I cannot access hostmonitor via the web interface. It says port in use when I try to enable the service.

You should not be working while on vacation

I can wait till you get back.

Thanks,

Ben.

KS-Soft · Post by **KS-Soft** » Fri Oct 21, 2005 1:25 pm

Port #80? System already running some web server? You may use any other port, e.g. 81
You will need to specify the same port when typing URL, e.g. http://127.0.0.1:81

You should not be working while on vacation I can wait till you get back.

Don't worry, its last day anyway.

Regards
Alex

johnm · Post by **johnm** » Fri Oct 28, 2005 5:25 pm

I'm having the same problem. Was working yesterday today not.

I also have done as mentioned above (opened port thru firewall, etc.)

KS-Soft · Post by **KS-Soft** » Fri Oct 28, 2005 5:57 pm

So, what you have changed today?