Wrong Status (Ping Test)

[young anton]

Dear all,

I have a confusing problem using AHM. I run AHM to monitor wireless network. I use Ping as test method. I configure the ping test as follows:
Time out: 6000
Packet size: 16
Packets: 1
Schedule: 2 seconds

The problem is that AHM often give us wrong status. AHM gives "No Answer" status but in fact it is still alive, and it happens many many times in a day. And its annoying me because I set SMS alert to me and my client.

The strange thing, it happens also to the test to router that I plug into the same switch with the AHM, and I know the router is alive.
The more strange thing is not all the test give us false status. In my network I can say 80% of tested device give us false status.

Can anyone help me?

Thanks

[KS-Soft]

Well, ICMP packets have lower priority than TCP and UDP packets so your router may drop ICMP echo packets (echo) when it needs to send more important traffic.
I would recommend to increase "packets" property of the test. Set 2-4 packets to send. Also, you may decrease timeout...

Regards
Alex

[young anton]

dear all

i have problem at setting RCI telnet service to control host monitor, this konfiguration :

address : 127.0.0.1
port : 1054
timeout :10sec

telnet server
port : 24
application : active

win32 service
status :installed
state : on starting

and apply new setting

I have to create new user, password & allow all configuration, status is enable. Limit number RCC conection = 0

I try connecting telnet by putty or telnet service windows32, and connecting in other computer the result is blank... no respon anyting.

please help me..

[KS-Soft]

If no response from telnet service at all, it can be firewall or antivirus issue. Please make sure 3rd party software does not block access.
Also, are you sure service state "starting"? This means service did not start properly...

Regards
Alex

[young anton]

thank's alex

i'm hard to try and finded the problem where is destination adress IP at create new user in menu User > operator, and now my office use available repot with Web interface.

[KS-Soft]

I am confused

1) You was talking about problem with telnet service. Now you are saying web service works. So you fixed telnet service as well or you decided to use Web Service instead?

2) If you forget to specify list of "allowed" IP addresses for some operator, you should receive responce from Web Service. Your web browser would display "Error #401: Unauthorized. Authorization failed. Unacceptable IP address" message on web page.

No responce from Web Service at all means either
- network error (e.g. firewall blocks connection from your browser ro web service)
- invalid address or port was specified for connection
- Web Service could not open TCP port for listening, e.g. specified port is used by another application.

Regards
Alex