Tests work fine in v5.x but not with 8.5.4

[sgauthier41]

Hello !

We've migrated tests from an old Win2003 with HostMon 5 to a new server also running Win2003 but with HostMonitor 8.5.4. On the hundred or so tests, seven of those always give me Bad or No answer results. I've tried creating new tests with the same parameters but the result is the same. Help or hint would be appreciated.

Simon

[KS-Soft]

What exactly test methods/settings do you use?

Regards
Alex

[sgauthier41]

Hello Alex.

This is an URL request tests, 6 out of 7 tests using a name/password authentication, code 302 redirect is also checked.

For the settings, I don't know exactly which info you do need exactly. We run the test every two minutes on Mon-Fri schedule 8AM to 10PM.

Regards

Simon

[KS-Soft]

For this test we changed a lot of code between version 5 and 8 however everything should work fine.
Can we access your server for testing? Could you send test settings to support@ks-soft.net?

Regards
Alex

[sgauthier41]

There's no problem for me to let you access my server, do you want to use TeamViewer to see my console ?

Otherwise, how do I send you the tests settings ?

Thanks !

Simon

[KS-Soft]

Its better if we can access your system from HostMonitor running on our system.
How to send test settings? You may send entire HML file to us (use support@ks-soft.net address or just click HostMonitor menu Help->Support) or you may export these test settings into text file (using menu File -> Export to text file) and send text file to us.

BTW: "Bad" test status for URL test means HostMonitor received reply from server and this response indicated some error. E.g. you are trying to check HTTPS web site with expired certificates.

Regards
Alex

[KS-Soft]

Thank you for the files but as I see you are checking internals servers, we do not have access to your network so we cannot check anything.

I would suggest to mark "Tune up Reply value" test option and type %HttpCode% as expression string, in such case HostMonitor will display HTTP code in Reply field of the test. So, if your server returns code 404 (page not found) or 500 (internal error), you will see the code.

Regards
Alex

[sgauthier41]

Hello Alex !

I want to be able to answer your request but am unable to find the 'Tune up Reply value' setting that you want me to use. Where is it exatly ?

Thanks !

[KS-Soft]

Test Properties dialog.
If you do not see this option in the dialog window, click [+] button located beside "Reverse alert" option (and above "Help" button)

Regards
Alex

[sgauthier41]

Hello !

Thanks to your help, I've been able to setup the Reply Value.

I have 7 internal web sites giving me 401 errors when run in service mode. These errors disappear when KS Host Monitor is run in non-service mode.

Regards

Simon

[KS-Soft]

401 means Unauthorized.
What kind of authentication used by these servers? Do these servers require client certificate? Do these servers require NTLM authentication?

Have you specified correct account on Service page in HostMonitor Options dialog (usually you need to specify account with admin rights)?

Regards
Alex

[sgauthier41]

Hi !

6 out of 7 tests use NTLM authentication, which is used in the dialog box of Host Monitor. We don't use certificates, only Domain\User with Password. The account used is not locked in the Active Directory.

The last test uses no authentication at all.

Thanks !

[KS-Soft]

Have you specified correct account on Service page in HostMonitor Options dialog (usually you need to specify account with admin rights)?

Regards
Alex

[sgauthier41]

Hi again !

For the HostMon service we use Local System Account in both our old v5 server and the newest 8.5.4 server.

Regards.

Simon

[KS-Soft]

In such case a lot of various tests will not work.
Quote from the manual
===================
IMPORTANT NOTES:

Note #1: When HostMonitor starts as a service, it uses the system account (as all interactive services). But this account may not have all the necessary permissions, so some tests will not work correctly (UNC test, "disk free space" test for shared drives, "CPU Usage" test for remote machines, etc). If you need these tests, you will need to assign a special user account on the Service page in the Options dialog. In this case HostMonitor will impersonate the security context of the user. Do not change the account using the system utility "Services". If you do so, HostMonitor may be unable to interact with the desktop.
===================

In other words: keep local system account when you use Windows Services applet but specify local admin account using HostMonitor options located on Service page in the Options dialog)

Regards
Alex