Question to snmp trap und %reply% value

[mp1]

Hi,

We have an SNMP Trap test with "Display" configuration "OID & Value".
Within in RCC we will get as reply, the value which we want, although when we use the %reply% macro f.e. within a mail alert, we will get "another" reply.

f.e. reply within RCC:

1.3.6.1.4.1.xxx Quota Event: status=exceeded, type=soft, volume=xxx, limit_item=disk, limit_value=7371, treeid=1

reply with %reply% within mail alert:

1.3.6.1.4.1.xxx Soft block limit exceeded for tree 1 on volume vol_VibkUSR_vf0

Shouldn't be the %reply% the same value as we get in the RCC?
I tried different macro variables.

Where I my problem?

Thanks in advance

Martin

[KS-Soft]

Yes, %Reply% variable and Reply field of the test displayed by HostMonitor/RCC/WebService should be the same.

Unless you are using undocumented option that allows to replace text... do you have "SubstituteFieldFrom" line in hostmon.ini file?
What version of HostMonitor and RCC do you use?

Regards
Alex

[mp1]

Unless you are using undocumented option that allows to replace text... do you have "SubstituteFieldFrom" line in hostmon.ini file?

Hi Alex,

No, I can't find such an entry in the ini file.

What version of HostMonitor and RCC do you use?

At the moment we are still using HM 8.58

Regards,

Martin

[KS-Soft]

We checked our code and do not see how its possible
Are you sure you are using %Reply% variable in e-mail template?

May be one trap comes after another so HostMonitor sets one reply string, starts alert then it receives another trap message and changes reply string.
Have you checked log file (if you are using full or reply logging mode)?

Regards
Alex

[mp1]

Are you sure you are using %Reply% variable in e-mail template?

Yes, I am sure - I checked it several times.

May be one trap comes after another so HostMonitor sets one reply string, starts alert then it receives another trap message and changes reply string.

I don't think, that this is possibile, we have a filter for this test.

Have you checked log file (if you are using full or reply logging mode)?

Not yet, I will do this.

I'm just out office, so I can't do further tests now, although I got the new license key, so I will update on monday to the newest HM version and will do some further tests.

In the meantime thanks again and have a nice weekend

Regards,

Martin

[mp1]

May be one trap comes after another so HostMonitor sets one reply string, starts alert then it receives another trap message and changes reply string.
Have you checked log file (if you are using full or reply logging mode)?

Alex - as always - you have right
There are really two traps, the log file did help.

Thanks again,

Martin

[KS-Soft]

You are welcome

Regards
Alex