RMA services require twice daily restart

4P · Post by 4P » Thu Mar 29, 2012 1:28 am

Hi there,

We currently run a few RMA services on one of our remote networks.

About twice a day, a couple of the RMA's will stop responding to tests, instead replying "RMA: Cannot read data. An existing connection was forcibly closed by the remote host."

They will continue to do this until the rma.exe process is manually ended and the service is restarted.

Is this a known issue? We do run quite a lot of tests.

Thanks,

Chris.

KS-Soft Europe · Post by **KS-Soft Europe** » Thu Mar 29, 2012 7:12 am

What HostMonitor version do you use ?
Active or Passive RMA is used ? RMA agent version ?
RMA agent is started as Application or Service ?

RMA: Cannot read data. An existing connection was forcibly closed by the remote host.

This error could be caused by some 3rd party application that drops connection. Usually antivirus monitor or personal firewall leads to such problem.
Do you have any antivirus monitors, personal firewall, content monitoring software installed on these systems? Non standard winsock components?
Also, could you please check RMA logs? Is there any errors ?

4P · Post by 4P » Thu Mar 29, 2012 7:55 am

What HostMonitor version do you use ?

v9.06

Active or Passive RMA is used ? RMA agent version ?

Passive RMA. All are at v4.10 apart from one which is at 4.42. The RMAs with the problem are running on Windows Server 2003 x86.

Do you have any antivirus monitors, personal firewall, content monitoring software installed on these systems?

No AV software, no personal firewall enabled and no monitoring software.

Also, could you please check RMA logs? Is there any errors ?

We're seeing a lot of these errors, all the time. The IP is our HostMonitor server.

[29/03/2012 14:50] 192.168.150.1 Windows socket error: An established connection was aborted by the software in your host machine (10053), on API 'send'[/quote]

KS-Soft Europe · Post by **KS-Soft Europe** » Thu Mar 29, 2012 8:31 am

HostMonitor 9.06 comes with RMA 4.42. It is strongly recommended to use HostMonitor, RMA agents, RCC and other tools from one installation package.
Please update all RMA agents to version 4.42

Windows socket error: An established connection was aborted by the software in your host machine (10053), on API 'send'

It definately looks like some 3rd party application drops connection.
Could you try to change TCP port used by RMA agents ?

KS-Soft Europe · Post by **KS-Soft Europe** » Thu Mar 29, 2012 9:40 am

Also, what timeouts have you specified for RMA agent on HostMonitor and RMA side ?

4P · Post by 4P » Mon Apr 02, 2012 2:05 am

HostMonitor 9.06 comes with RMA 4.42. It is strongly recommended to use HostMonitor, RMA agents, RCC and other tools from one installation package.
Please update all RMA agents to version 4.42

This was done on Friday and things do seem to have improved since then - I've not seen any RMA connection errors so far. I'll let you know how it goes,

Thanks,

Chris.

johnm · Post by **johnm** » Thu Jun 07, 2012 8:31 am

Can RMA 4.42 be used with HM v7.18?

KS-Soft Europe · Post by **KS-Soft Europe** » Thu Jun 07, 2012 8:38 am

We strongly recommend to use HostMonitor, RMA agents, RCC and other applications from one installation package.