Service Check Issue

sedaeca · Post by **sedaeca** » Wed Oct 24, 2012 3:53 am

Hi - I have a very simple yet confusing issue

We are running V9.22, all servers mentioned are testing direct from HostMonitor no RMA involved, HostMonitor is running under a network account with admin permissions on all concerned servers.

I am trying to check if a service is running, KSHM reports it as BAD yet it is running.

The service is MSExchangeTransport service. We have it running on 3 servers, test reports fine on 1 but not on the other two - this would indicate to me the issue is with the server/network config however ....

If you click on the show service list button within the test properties its shows that the service is running on each server - why would it show running in here but report the status as Bad ?

Simply swapping the service to another running service works fine, simply changing the IP to the 3rd server running this service also returns good result - but for all 3 it shows service as running in process list. I cannot see anyway these services are running differently, using sc query returns the exact same result from all 3.

Test details are below(IP/Hosts removed)

WORKING
;-----------------------------------------------------------------------------
;- HostMonitor`s export/import file -
;- Generated by HostMonitor 9.22 at 24/10/2012 08:59:44 -
;- Source file: C:\Apps\HostMonitor\*.hml -
;- Generation mode: Selected_Tests -
;-----------------------------------------------------------------------------

; ------- Test #01 -------

Method = Service
;--- Common properties ---
;DestFolder = Root\High Priority\Mail Servers\*\
RMAgent = Folder-specific-agent
Title = * - Service Check - MSExchangeTransport
Comment =
RelatedURL =
TargetPattern= %fvar_ipaddress%
NamePattern = %folder% - Service Check - %object%
ScheduleMode= Regular
Schedule =
Interval = 300
Alerts = Message, Sound
ReverseAlert= No
UnknownIsBad= Yes
WarningIsBad= Yes
UseCommonLog= Yes
PrivLogMode = Default
CommLogMode = Default
SyncCounters= Yes
SyncAlerts = No
DependsOn = list
MasterTest-Alive = * - Alive - Ping - *
;--- Test specific properties ---
Computer = *
Service = MSExchangeTransport
DisplayName = Microsoft Exchange Transport

;-----------------------------------------------------------------------------
; Exported 1 items

NOT_WORKING
;-----------------------------------------------------------------------------
;- HostMonitor`s export/import file -
;- Generated by HostMonitor 9.22 at 24/10/2012 09:00:05 -
;- Source file: C:\Apps\HostMonitor\*.hml -
;- Generation mode: Selected_Tests -
;-----------------------------------------------------------------------------

; ------- Test #01 -------

Method = Service
;--- Common properties ---
;DestFolder = Root\High Priority\Mail Servers\*\
RMAgent = Folder-specific-agent
Title = * - Service Check - MSExchangeTransport
Comment =
RelatedURL =
TargetPattern= %fvar_ipaddress%
NamePattern = %folder% - Service Check - %object%
ScheduleMode= Regular
Schedule =
Interval = 300
Alerts = Message, Sound
ReverseAlert= No
UnknownIsBad= Yes
WarningIsBad= Yes
UseCommonLog= Yes
PrivLogMode = Default
CommLogMode = Default
SyncCounters= Yes
SyncAlerts = No
DependsOn = list
MasterTest-Alive = * - Alive - Ping - *
;--- Test specific properties ---
Computer = *
Service = MSExchangeTransport
DisplayName = Microsoft Exchange Transport

;-----------------------------------------------------------------------------
; Exported 1 items

If anyone has an idea whats up or any pointers it would be much appreciated

Thanks

KS-Soft · Post by **KS-Soft** » Wed Oct 24, 2012 9:47 am

Service test checks is service started and does service respond to commands or not.
HostMonitor sends SERVICE_CONTROL_INTERROGATE command and waits for result.
Bad status means service does not respond. So its not network problem, something wrong with service process...

Regards
Alex

sedaeca · Post by **sedaeca** » Wed Oct 24, 2012 10:29 am

Thanks for the response,

I can see from looking into the information provided that the two services im having trouble with 'cannot accept control messages at this time'. This is not a hostmonitor issue.

I assume that under 'show service list' the 'query' command is used and then the 'interrogate' command used in the actual test - this would make sense of my situation, is that correct ?

KS-Soft · Post by **KS-Soft** » Wed Oct 24, 2012 10:37 am

Yes. When you setup test, GUI shows you list of all services. It does not check how services work.
Then test probe checks how service responds.

Regards
Alex

sedaeca · Post by **sedaeca** » Thu Oct 25, 2012 12:54 am

OK - thanks for the help Alex !