Struggling with an expression for setting normal status

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Gavin
Posts: 58
Joined: Thu Sep 24, 2009 8:44 am

Struggling with an expression for setting normal status

Post by Gavin »

Hello,

I'm trying to make an expression that says the equivalent of

Use Normal status if reply contains the word "monitor" - ideally it would search the entire string bought back in the %reply% for that word and trigger normal if that is the case.

I know I can use the option "use normal status if" in the test but I am struggling to come up with the expression to check for text in the reply.

Thanks in advance.
KS-Soft Europe
Posts: 2832
Joined: Tue May 16, 2006 4:41 am
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Post by KS-Soft Europe »

Use Normal status if expression may look like the following:
'monitor' in '%SuggestedReply%'
Gavin
Posts: 58
Joined: Thu Sep 24, 2009 8:44 am

Post by Gavin »

Works fine - simpler than I thought!
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