HM 9.80B web interface

Kris · Post by **Kris** » Mon Feb 10, 2014 2:36 am

Hiya all,

Just installed HM 9.80B.
When I try to login to the web interface (using IE9 from the computer where HM is installed) I get a login prompt.
After I enter the usual credentials, nothing happens.

edit: Maybe some elaboration needed;
The browser shows the loading bar/circle/hourglass(depending on browser), as if something is actually being loaded.
This behaviour is the same on any PC in te network, using either IE, Chrome or FF.

Any ideas?
Thanks!

KS-Soft · Post by **KS-Soft** » Mon Feb 10, 2014 10:21 am

IE 9 is not supported.
We cannot reproduce the problem using latest and previous versions of Chrome, Opera, FireFox.

What exactly URL do you use?
Did you try old interface (http://hostname/index.htm)?
How many test items in your list? 1,000? 50,000?
FF version? Chrome version?

Regards
Alex

Kris · Post by **Kris** » Mon Feb 10, 2014 10:50 am

Hi Alex,

Chrome 32.0.1700.72
IE 9.0.8112

url: http://<hostname>/ws2/index.html

Test items 300

When I try the old interface URL I get:
Response from HostMonitor's Web Service:
Error: Unsupported RCI version, please download the latest version of WebService

KS-Soft · Post by **KS-Soft** » Mon Feb 10, 2014 11:08 am

IE 9.0.8112 - as I said IE 9 not supported. It does not support most of HTML 5 features (even IE 11 supports HTML 5 much worse than Chrome, however WS interface work with IE 10, IE 11)
Chrome 32.0.1700.72 - should work fine

Response from HostMonitor's Web Service:
Error: Unsupported RCI version, please download the latest version of WebService

You are using HostMonitor and WebService from different packages.
Please use ALL COMPONENTS of the software from the same installation package

Regards
Alex

Kris · Post by **Kris** » Tue Feb 11, 2014 12:56 am

I downloaded HM9.80B, stopped HM, ran the installer, waited for it to finish and the started HM again.
What could possibly have gone wrong?

Kris · Post by **Kris** » Tue Feb 11, 2014 5:36 am

FYI:

The WebService version currently in the HM program folder is 3.86.
This is the one I'm running.

KS-Soft · Post by **KS-Soft** » Tue Feb 11, 2014 6:17 am

What could possibly have gone wrong?

May be installation program displayed some errors?
May be Web Service installed on different system?
May be you have several installations located in different foders?
May be you chose Lite or Professional installation mode?

Regards
Alex

Kris · Post by **Kris** » Tue Feb 11, 2014 9:08 am

Ah... I see what's wrong now.

There's a "webservice.exe" in the HM program folder, but the new one is in the Webservice folder....

Silly me....

KS-Soft · Post by **KS-Soft** » Tue Feb 11, 2014 10:33 am

WebService.exe located in separate folder since 1st release (Advanced Host Monitor version 4.00)
You just made a copy. Please remove it, there is no sense to keep old version in wrong folder.

Regards
Alex

Kris · Post by **Kris** » Thu Feb 13, 2014 2:56 am

Exactly.
Removed it.

Thanks!