Web User can't change preferences

Robert_in_MTL · Post by **Robert_in_MTL** » Wed May 14, 2014 1:32 pm

Hi,
RCC = 4.8.4
HM = 9.8.4
Web Service = 4.04

Users accessing the web service can't change their web préférences, whatever I choose in the webservice -> options -> User Profiles

All I get is "User does not have right to change préférences"

Even if I uncheck the user name in the menu called "Do not allow the folowing users to change their préférences"

now I can't see how to change the user's display (it's used for big screen monitoring display up on a wall)

I also looked in the operator profiles un RCC without luck

What setting did I miss ?

Thank you

.

KS-Soft Europe · Post by **KS-Soft Europe** » Wed May 14, 2014 1:55 pm

I assume you are getting this error in web browser?
You should unmark User account in the following dialog:
webservice.exe -> Options -> User Profiles...

If this will not help, try the following:
1. Close webservice.exe
2. Refresh web browser
3. Start webservice.exe again and check if username is still unmarked (menu Options -> User Profiles...)
4. Refresh web browser

Robert_in_MTL · Post by **Robert_in_MTL** » Wed May 14, 2014 2:03 pm

hmmm,
I tried that and it does not work with that menu...

I also stopped the webservice and re-started it without success.

Now I just closed all browsers and re-opened, and it seemed to have fixed it

Now I have trouble re-blocking the right...

It is very troublesome to have to stop the webservice and close browsers to change a setting !

KS-Soft · Post by **KS-Soft** » Wed May 14, 2014 2:59 pm

Not sure why you have to close browser and restart webservice

Webservice restart was necessary for old versions of web service started on Windows Vista+ in Win32 service mode. In such case you make changes using another instance of web service started as application...
But you don't need to do this anymore, just wait a little bit (5 or 10 sec, don't remember exactly) and web service will apply changes.

Regarding browser restart - as we know you may need this for Internet Expolorer only because it ignores some flags and may ignore manual "refresh" commands as well.

Now I have trouble re-blocking the right...
now I can't see how to change the user's display (it's used for big screen monitoring display up on a wall)

Sorry, I do not understand what do you mean.
Could you describe what exactly does not work properly?

Regards
Alex

Robert_in_MTL · Post by **Robert_in_MTL** » Thu May 15, 2014 7:52 am

yep, I was unclear, sorry

I had problems re-locking the rights for different users.

Making the changes and waiting sometimes for 20~30 seconds did not change anything, the rights were still blocked when I unchecked the user'name to allow him to change préférences.

KS-Soft · Post by **KS-Soft** » Thu May 15, 2014 8:29 am

Windows?
Service Pack?
UAC enabled?
WebService started in service mode?
HostMonitor/WebServcie config files located under C:\ProgramData\ folder? C:\Program Files\? some other folder?

Regards
Alex

Robert_in_MTL · Post by **Robert_in_MTL** » Thu May 15, 2014 8:34 am

thanks Alex

Windows server 2003 SP2 (I know... will be replaced soon)

Webservice started as service (for many years actually)

UAC enabled

the config file is here: C:\Program Files\HostMonitor7\WebService\webservice.ini

Robert_in_MTL · Post by **Robert_in_MTL** » Thu May 15, 2014 8:39 am

Just tried disabling prefecrences for a user and waited 2 minutes, I still can change préférences on the web page

KS-Soft · Post by **KS-Soft** » Thu May 15, 2014 11:55 am

Lets try this update: www.ks-soft.net/download/ws406.zip
You don't need to wait over 10 sec

Regards
Alex

Robert_in_MTL · Post by **Robert_in_MTL** » Thu May 15, 2014 12:05 pm

hi,
thanks, that was fast !

I uninstalled the current service and installed the new one as service
What I have now is this:

Response from HostMonitor's Web Service:
Cannot load data file. Invalid CRC

KS-Soft · Post by **KS-Soft** » Thu May 15, 2014 12:09 pm

Sorry, this was update for version 9.86.
If you can, please install latest version of the software, then apply update
http://ks-soft.net/hostmon.eng/news.htm

Regards
Alex

Robert_in_MTL · Post by **Robert_in_MTL** » Thu May 15, 2014 12:16 pm

what version of webservice should I see? still shows 4.05

oups, ok, upgraded to 4.05 from 4.04

still does not apply the security settings

KS-Soft · Post by **KS-Soft** » Thu May 15, 2014 12:21 pm

Have you applied patch after update to version 9.86?

Regards
Alex

Robert_in_MTL · Post by **Robert_in_MTL** » Thu May 15, 2014 12:23 pm

worse!

weird thing:

I save the security setting, click [OK], and close the webservice gui
re-open it to check the value: it is ok...

go on th web page as the specified user to test, I can change the préférences without problems, but Watch this: going back in the webservice gui to check the setting: it has beed unchecked !!

problem....

Robert_in_MTL · Post by **Robert_in_MTL** » Thu May 15, 2014 12:24 pm

KS-Soft wrote:Have you applied patch after update to version 9.86?

Regards
Alex

no...
will do right now