NT Event Log test gives Access Denied

Prometheus · Post by **Prometheus** » Tue Jun 21, 2016 3:31 am

Hi all,

Using an NT Event Log test, I try to connect to one of my servers but I get the error "Cannot open event log. Access is denied". Most strange thing is, when I try to do the same using MMC > Event log to the same server I try to connect to from Hostmonitor, then it works and I can see every event.

Hostmonitor is running on Windows Server 2008 R2
Hostmonitor Test us using Vista+ API as compatibility
Remote server is also Windows Server 2008 R2
Servers are on the same network, and in the same domain

Also tried this solution, but it does not help my case:
http://www.ks-soft.net/phpBB/viewtopic. ... b4243f6494

I am sure it has to do with permissions, but i can figger out which ones. Can you pls help me with this?

Greets Jeffrey

KS-Soft Europe · Post by **KS-Soft Europe** » Tue Jun 21, 2016 5:57 am

Have you specified User account for NT Event Log test using Connect As or Connection Manager?
HostMonitor started as Service or Application? What user account is used for HostMonitor service?
Could you try adding this user account into "Performance Log Users" group?

Prometheus · Post by **Prometheus** » Tue Jun 21, 2016 6:50 am

Hi, thank you for the reply.

- Yes, I have specified an account in the test. The account specified is the domain administrator account.
- Hostmonitor is started as Application.
- I only got the KS Web Service and it is logged on as Local System
- I tried to add the domain admin user to the Performance Log Users group but no luck there.

KS-Soft Europe · Post by **KS-Soft Europe** » Wed Jun 22, 2016 3:15 pm

Could you setup several additional test items for the same target system?
- CPU Usage test
- Service test
- Process test

What Status and Reply values do you get for these additional test items?

Prometheus · Post by **Prometheus** » Thu Jun 23, 2016 12:57 am

Every other test to the target server is going OK.

KS-Soft Europe · Post by **KS-Soft Europe** » Thu Jun 23, 2016 5:24 am

Sounds strange.
"NT Event Log" test uses just RPC service.
While CPU Usage test method uses RPC and other services.
May be you have specified different account credentials for these test items, or FQDN for CPU uages while hostname for NT Event Log test?
Could you please send test settings (CPU usage, Service and Process test) to us (suppor@ks-soft.net).
You may use menu "File" -> "Export to Text file" to save test settings into text file.

Prometheus · Post by **Prometheus** » Fri Jul 01, 2016 1:51 am

Im sorry for the late response, I have been on training for a couple of days. I will send you the requested export today.

Prometheus · Post by **Prometheus** » Mon Jul 04, 2016 7:14 am

For the person who cares, the solution to this case was to use the Connection Manager for the the credentials to access the tested server.