All questions related to installations, configurations and maintenance of Advanced Host Monitor (including additional tools such as RMA for Windows, RMA Manager, Web Servie, RCC).
peterjwest
Posts: 17 Joined: Mon Jul 28, 2008 4:20 am
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by peterjwest » Tue Jan 20, 2015 6:31 am
Hi there,
I placed an order for an additional RCC license a couple of weeks ago but haven't heard anything since.
I've also tried contacting you via e-mail but got no reply.
It's really strange to me because support has always been first rate in the past. I'm beginning to wonder if my e-mails have been reaching you.
I'd be grateful if you could help out with the issue please.
Many thanks
pete
KS-Soft
Posts: 12821 Joined: Wed Apr 03, 2002 6:00 pm
Location: USA
Contact:
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by KS-Soft » Tue Jan 20, 2015 7:01 am
Pete,
We received your request today and replied. Sorry, we did not receive any other e-mails from your address. Probably you used different mailbox before?
What target address did you use?
support@ks-soft.net ?
Regards
Alex
peterjwest
Posts: 17 Joined: Mon Jul 28, 2008 4:20 am
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by peterjwest » Tue Jan 20, 2015 9:37 am
Hi Alex,
It could be that then - my primary SMTP address has changed to a new domain.
Can you confirm what address your reply would come from please? I haven't had any e-mail so perhaps our spam filter has taken it.
Best regards
pete
KS-Soft
Posts: 12821 Joined: Wed Apr 03, 2002 6:00 pm
Location: USA
Contact:
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by KS-Soft » Tue Jan 20, 2015 9:54 am
peterjwest
Posts: 17 Joined: Mon Jul 28, 2008 4:20 am
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by peterjwest » Wed Jan 21, 2015 3:51 am
Hi Alex,
Not sure what's happening - we checked our spam filter and don't have any messages from either of those addresses.
Best regards
Pete
KS-Soft
Posts: 12821 Joined: Wed Apr 03, 2002 6:00 pm
Location: USA
Contact:
Post
by KS-Soft » Wed Jan 21, 2015 6:37 am
Do you have mail box on any other server?
Regards
Alex
peterjwest
Posts: 17 Joined: Mon Jul 28, 2008 4:20 am
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by peterjwest » Tue Jan 27, 2015 6:52 am
Hi Alex,
Sorry for the delay in replying - i've been away for a few days.
I'll drop you a PM with an alternate mail address and hopefully we can get this moving
Many thanks
Pete
Edit: PM's are disabled. You can contact me at peterjwest at hotmail.com. Thanks.
KS-Soft
Posts: 12821 Joined: Wed Apr 03, 2002 6:00 pm
Location: USA
Contact:
Post
by KS-Soft » Tue Jan 27, 2015 8:00 am
Done
Regards
Alex