Help menu does not respond

bokusogu · Post by **bokusogu** » Thu Oct 20, 2005 10:28 am

I upgraded to version 5.38. When I click on the "Help" menu item, it does not respond. What can I do to solve this problem?

Thanks

Ben.

KS-Soft · Post by **KS-Soft** » Thu Oct 20, 2005 11:57 am

Do you see hostmon.chm file in HostMonitor's directory?

Regards
Alex

bokusogu · Post by **bokusogu** » Thu Oct 20, 2005 12:00 pm

Yes, I do. I copied this file to my workstation while setting up RCC and it works there. It just would not run on the machine where hostmonitor is installed.

Thanks.

KS-Soft · Post by **KS-Soft** » Thu Oct 20, 2005 12:03 pm

H'm.. what if you type in command line "start hostmon.chm"?

Regards
Alex

bokusogu · Post by **bokusogu** » Thu Oct 20, 2005 12:10 pm

It works when I type "start hostmon.chm" at the command prompt.

Ben.

KS-Soft · Post by **KS-Soft** » Thu Oct 20, 2005 12:16 pm

Looks like HostMonitor could not initialize hhctrl.ocx. Do you see such file in Windows\system32 directory?
Do you see registry key
HKEY_CLASSES_ROOT\CLSID\{adb880a6-d8ff-11cf-9377-00aa003b7a11}\InprocServer32 ?
If you do have a file and registry key, h'm.. could you try to restart system?

Regards
Alex

bokusogu · Post by **bokusogu** » Thu Oct 20, 2005 1:22 pm

I have the file and the registry entry, restarted the host machine with no luck.

KS-Soft · Post by **KS-Soft** » Thu Oct 20, 2005 4:18 pm

Sorry, I don't know what else can be wrong.

bokusogu · Post by **bokusogu** » Thu Oct 20, 2005 9:59 pm

Alex:
I re-installed Hostmonitor for the third time and the help menu now works. This is very strange indeed.

Once again, thank you for taking the time to point me in the right direction.

Ben

KS-Soft · Post by **KS-Soft** » Fri Oct 21, 2005 10:01 am

Strange... May be you had 2 copies of HostMonitor? And copy that was started did not have chm file in the directory?

Regards
Alex

bokusogu · Post by **bokusogu** » Fri Oct 21, 2005 11:14 am

The celebration was premature. This is what I found out. If I start hostmonitor as a service, the help menu does not work. The beta version installed in the Program Files\Hostmonitor5 folder; this is where I run the hostmon.exe /InstallService from. I also stopped the first instance of Hostmon5 before starting it as a service. I still have the older versions of Hostmonitor 3 and 4 in their respective folders. Do you think I have instances of these older versions in the registry that could be source of the problems?

I hope I am not ruining your vacation

Thanks,

Ben

KS-Soft · Post by **KS-Soft** » Fri Oct 21, 2005 1:22 pm

No, old versions should not be a problem. So, HostMonitor shows help when its started as application but does not work when HostMonitor is started as service?
What Windows do you use? Service Pack?

Regards
Alex

bokusogu · Post by **bokusogu** » Fri Oct 21, 2005 3:44 pm

Yep

I am running Windows XP Pro SP2 on the machine hosting Hostmonitor. Other than these minor glitches, this beta version is really an enhancement over the older versions.

Thanks,

Ben

KS-Soft · Post by **KS-Soft** » Fri Oct 21, 2005 8:09 pm

Other than these minor glitches, this beta version is really an enhancement over the older versions.

I am confused a little. You said you upgraded to version 5.38. But 5.38 is not Beta. So, what version do you use?

Regards
Alex

bokusogu · Post by **bokusogu** » Sun Oct 23, 2005 2:30 pm

My apologies, that was a typo error. I meant ver 5.64.

Thanks