Access Violation At Address 0046B1C0

Matt Wardle · Post by **Matt Wardle** » Mon Dec 14, 2009 2:00 am

Hello,

I get the above error when i try to pause/Disable putiple test.

It then states that i may have a illegal verson of HM, which i have not!

What is the fix for this as it is very annoying!

thanks

KS-Soft · Post by **KS-Soft** » Mon Dec 14, 2009 11:09 am

We cannot reproduce the problem.
Could you please provide more information?
- HostMonitor version? or may be you are using RCC?
- What Windows do you use?
- Service pack?
- Do you use ODBC logging?
- Do you have installed some antivirus monitors?

Regards
Alex

Matt Wardle · Post by **Matt Wardle** » Tue Dec 15, 2009 6:28 am

KS-Soft wrote:We cannot reproduce the problem.
Could you please provide more information?
- HostMonitor version? or may be you are using RCC? v8.26
- What Windows do you use? XP
- Service pack? SP2
- Do you use ODBC logging? No - Text File Logging
- Do you have installed some antivirus monitors? We have Mcafee 8.5 Patch 8 installed.

Regards
Alex

Thanks

KS-Soft · Post by **KS-Soft** » Tue Dec 15, 2009 3:32 pm

We cannot reproduce the problem.
Could you check resource usage for each process? You may use standard Windows Task Manager to check Handles, GDI and USER objects. What is the total resource usage on the system? How many handles/threads/GDI objects used by hostmon.exe process?
Could you try to restart HostMonitor (please check resource usage before restart)?

Regards
Alex

Matt Wardle · Post by **Matt Wardle** » Wed Dec 16, 2009 1:23 am

KS-Soft wrote:We cannot reproduce the problem.
Could you check resource usage for each process? You may use standard Windows Task Manager to check Handles, GDI and USER objects. What is the total resource usage on the system? How many handles/threads/GDI objects used by hostmon.exe process?
Could you try to restart HostMonitor (please check resource usage before restart)?

Regards
Alex

Thank for the reply,

Hostmonitor.exe has the following
Mem usage 26,576K
Handles 510 to 550
Threads 21
GDI Objects 323

i have rebooted and the below is now showing

Mem Usage 32,966k
Handles 249 - 270
Threads 17
GDI Objects 291

In both cases the Total processes on the Computer are 36 -37 and commit charge is 396M - 400M/1227M

Hope this helps

Thanks

KS-Soft · Post by **KS-Soft** » Wed Dec 16, 2009 11:32 am

So, what happened after reboot? Error disappeared or not?
What about GDI/Handles usage for other processes?

Regards
Alex

Matt Wardle · Post by **Matt Wardle** » Thu Dec 17, 2009 7:41 am

After the reboot the Error is still there, its been happening ever since we 1st installed HM back on version 5.

This has also been happeing on 3 diffrent computers!

All other proccess of the computer seem to be working ok.

Surly we cannot be the only people with this issue? Maybe we can arrange a Webex session?

KS-Soft · Post by **KS-Soft** » Thu Dec 17, 2009 12:16 pm

Looks like you are the only one.. we never heard about such problem.
Could you please send your configuration files to us by e-mail to
forfiles ks-soft.net?

Regards
Alex

Matt Wardle · Post by **Matt Wardle** » Thu Dec 17, 2009 12:21 pm

What Config Files would you like?

thanks

KS-Soft · Post by **KS-Soft** » Thu Dec 17, 2009 1:15 pm

HML file with tests plus all *.LST and *.INI files from HostMonitor folder.
Yes, that e-mail address. I have not typed @ in the address because spam filter is disabled on this account. If you publish it, we will receive 1000 e-mails per day.

Regards
Alex

Matt Wardle · Post by **Matt Wardle** » Thu Dec 17, 2009 1:19 pm

Oh, i understand, ill get the files to you.

Matt Wardle · Post by **Matt Wardle** » Thu Dec 17, 2009 1:52 pm

Email sent

KS-Soft · Post by **KS-Soft** » Thu Dec 17, 2009 2:27 pm

Thank you for the files.
Unfortunately we still cannot reproduce the problem. We tried to disable, enable, pause and resume tests one by one, by small and large groups. We can disable 2000 test items at once and do not see any error.
We tried to disable and pause tests using folders and using views - everything works fine.

Could you please tell us what exactly should we do in order to reproduce the problem?
Do you have problems with some other functions of HostMonitor? Can you open Test Properties and change test settings without problem?
May be this error is displayed by some 3rd party software (antivirus) when HostMonitor tries to record data into log file? How large is your log file?

Regards
Alex

Matt Wardle · Post by **Matt Wardle** » Fri Dec 18, 2009 6:56 am

i have sent you a screen shot to the for files address.

thanks

Dubolomov · Post by **Dubolomov** » Thu Dec 31, 2009 12:34 am

Hi.
I have the same problem when i trying to pause multiple tests (two or more) but only in "Views" tab. In "Folders" tab thats all right.
For example if i try to pause 8 tests in "view" tab four of them go to pause state (half of selected tests) and this error exist.
I check it on two different servers with Win2003 R2 SP2 Standard Edition installed.
HM 8.32 with enterprise license. No any other software installed.
I have screen shot with error window: "Access violation at address 004682E4 in module "hostmon.exe". Read of address 00000004. ...".
ODBC loggind was configured (pgsql). No RCC used, only through remote desktop.