WATCHOUT for the new BETA

[megasound]

hi all.
i have just installed the 7.95 BETA... DO NOT DO THAT is my advise

after making a copy of my hml file i just installed the new beta version
then i started hostmonitor and its having a problem with my license..i can NOT use active RMA anymore !!!!
so i rolled-back my old version ( 7.78 ) and my hml is totally corrupted...even the copy i made before...
the message ni get is : Userlist removed or damaged! all operations restricted !

so ...i do not have ANY working version of hostmonitor any more !!!!
please be carefull what you do with the beta version

[KS-Soft Europe]

HML file does not contain all necessary information. If you want to backup HostMonitor configuration, we recommend to backup all *.hml, *.lst and *.ini files at once. If you need to restore backed up configuration, you just should copy all *.hml, *.lst and *.ini from backup location.

Regarding license problem. After initial purchase of any license you are eligible to update your software at no cost for 6 or 12 months. Looks like your free updates period has expired.

Actually, it's a pitty you rolled-back old *.hml file. Now all relations between HML and *.lst files are completely broken...

Could you send all your *.hml, *.lst and *.ini files to support@ks-soft.net
We will try to restore your files...
And please, provide HostMonitor version you utilized before update.

Regards,
Max

[megasound]

thanks for the quick reply

i restored it from the last night backup tape ...so we are in business again...

question i have is ...whats happening to the license model ?
will all HM licenses break ?...do we really need to buy a new license ?

m

[KS-Soft Europe]

i restored it from the last night backup tape ...so we are in business again...

Good! Glad to hear that.

question i have is ...whats happening to the license model ?

No, licensing model remains the same: http://www.ks-soft.net/hostmon.eng/regmon.htm#newprice

will all HM licenses break ?...do we really need to buy a new license ?

As I wrote in previous letter, after initial purchase of any license you are eligible to update your software at no cost for 6 or 12 months (Lite and Standard - 6 months; Professional and Enterprise - 12 months). It means during free updates period you may upgrade to the newest version at no cost. After free updates period expires, you may either use your current version for ages or purchase new license with 50% discount, upgrade to the newest vesion and get new 6 or 12 months free update period again. If you are holder of license with LifeTime updates option and would like to upgrade to the newest version, we just issue new registration codes for you at no cost.

Before update, you may check your license using menu "Help" -> "Update Check". Or enable "Check for updates every third night" option in "Options" -> "Miscellaneous" -> "Update check" area. This option tells HostMonitor to check for software updates at http://www.ks-soft.net/ every 3rd night. If new version detected, HostMonitor will inform logged in operator (next morning). HostMonitor also checks your license and informs operator about validity of the registration code for this new version.

Regards,
Max

[megasound]

many thanks for all the great info !
it really clear now...

thanks
megasound

[KS-Soft]

Max is right
1) If your "free updates" term has been expired, this does not mean "free updates" term expired for other customers
2) Normally HostMonitor checks for updates and verifies your license against new version BEFORE update (every 3rd night). However I should say this will not work for version 7.90 or 7.95. These versions are "unofficial" test-only versions, you will not find any information about such software on our web site (only this forum). As we said "Not recommended for production monitoring but should be interesting for testing"
3) When you make backup, please store all configuration files, not just HML file. For details you may check the following part of the manual
http://www.ks-soft.net/hostmon.eng/mfra ... m#TechInfo

Also

so i rolled-back my old version ( 7.78 ) and my hml is totally corrupted...even the copy i made before...

4) I would not say "corrupted". Files was converted to new format that is not supported by old version. BTW: When HostMonitor converts some files (e.g. .HML file with tests) it creates backup copy using .~HM extension. You may rename it back to .HML and use with previous version of HostMonitor.

do we really need to buy a new license ?

5) If you are not sure what kind of license do you have and when your "free updates" term expires, you may send request to sales@ks-soft.net. Please provide your registration name and/or order number

Regards
Alex