Upgrade Hostmonitor 8.14 to 8.86

Gwenselah · Post by **Gwenselah** » Thu Jul 07, 2011 8:05 am

Hello,

i try to upgrade out hostmonitor from version 8.14 to 8.86.
After the upgrade installation i cannot connet to hostmonitor any more.
Every time the error "connection .... failed" occurs.
I tried to use rcc on the hostmonitor machine and remotely. It is always the same.
I know that i have to use new license keys, but I dont know how to use is.
Before upgrade i there is no ability to enter the new keys and after the update I cannot conect.

A clean installation with new configuration is no option, because we have round about 400 tests configured.

So anybody out there who can help me, please.

kind regards

Andy

KS-Soft · Post by **KS-Soft** » Thu Jul 07, 2011 9:22 am

If your old registration codes are not valid for new version then you cannot use RCC or RMA until you re-register HostMonitor using valid registration codes.
In order to re-register HostMonitor, you should start HostMonitor (not RCC), click menu Help->License->Register Now and copy your registration codes, click Ok button and restart HostMonitor.

Regards
Alex

Gwenselah · Post by **Gwenselah** » Fri Jul 08, 2011 1:29 am

Hello,

thank you for your reply.
When I try to start the hostmon.exe a small window comes up. It do some checks, shows 8 green hooks and then it closes. Nothing else happens.

So I can not re-register the new keys.

In the old version there is no "License" under "Help".

what should I do now?

kind regards
Andy

Gwenselah · Post by **Gwenselah** » Fri Jul 08, 2011 6:43 am

Now I found the problem.
I had a broken user profile on this server. After removing the profile, the upgrade worked fine.

thank you for help

kind regards

KS-Soft · Post by **KS-Soft** » Fri Jul 08, 2011 10:21 am

In the old version there is no "License" under "Help".

Every version of HostMonitor (including version 1) has this menu item. May be you started some different application?

When I try to start the hostmon.exe a small window comes up. It do some checks, shows 8 green hooks and then it closes. Nothing else happens.

No error messages?
Could you start HostMonitor using /stop command line switch (e.g. hostmon.exe /stop)? Then after startup you may check "Error handler" options located on Startup page in HostMonitor Options dialog and start monitoring using Start button located on HostMonitor toolbar.

I had a broken user profile on this server

User profile? Do you mean HostMonitor's user profile? What exactly means broken?

Regards
Alex