We have some critical tests set to email if there is an issue. I believe there is an option to disable emails if we get the following message:
Reply : RMA: Connection error
I am not sure where to look. I have done the usual searches.
RMA connection error emails
1) You may disable "Treat Unknown status as Bad" option (Test Properties dialog). Plus you may need to enable "Action depends on bad one" option.
Quote from the manual
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This optional parameter is available for "Good" actions only. You can set "Good" action dependable on a "Bad" action. Why do you need it? For example you defined "Bad" action to send an e-mail notification to the network administrator when test fails 3 times consecutively (start when 3 consecutive "Bad" results occur), also you defined «Good» action to send a notification when the test status changes to "Good". What will happen if test fails 1 or 2 times and after this it restores "Good" status? HostMonitor will not send a notification about failure (because test did not fail 3 times) but the program will send notification about restoring "Good" status. To avoid unnecessary "Good" action execution you can mark "Action depends on "bad" one" option and select "Bad" action. In this case HostMonitor will start "Good" action only if corresponding "Bad" action was executed.
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2) Another solution: You may use "advanced" actions to check test status, reply value, etc
Please check the following part of the manual
http://www.ks-soft.net/hostmon.eng/mfra ... ncedaction
Regards
Alex
Quote from the manual
========================
This optional parameter is available for "Good" actions only. You can set "Good" action dependable on a "Bad" action. Why do you need it? For example you defined "Bad" action to send an e-mail notification to the network administrator when test fails 3 times consecutively (start when 3 consecutive "Bad" results occur), also you defined «Good» action to send a notification when the test status changes to "Good". What will happen if test fails 1 or 2 times and after this it restores "Good" status? HostMonitor will not send a notification about failure (because test did not fail 3 times) but the program will send notification about restoring "Good" status. To avoid unnecessary "Good" action execution you can mark "Action depends on "bad" one" option and select "Bad" action. In this case HostMonitor will start "Good" action only if corresponding "Bad" action was executed.
========================
2) Another solution: You may use "advanced" actions to check test status, reply value, etc
Please check the following part of the manual
http://www.ks-soft.net/hostmon.eng/mfra ... ncedaction
Regards
Alex