SNMP-Alerts staying WebService Dashboard

MirkoW · Post by **MirkoW** » Tue Mar 13, 2012 2:33 am

Hi,

when some SNMP-Alerts are exists, the webservice dashboard will display this alerts nonstop. only a restart of webservice will solve this issue.

HM itself and RCC Clients does not have this issue.

I use HM 9.10

Regards, Mirko

KS-Soft Europe · Post by **KS-Soft Europe** » Tue Mar 13, 2012 7:44 am

when some SNMP-Alerts are exists, the webservice dashboard will display this alerts nonstop

As I understand correctly, under SNMP-Alerts you mean SNMP Get test items with Bad or Unknown status ?
Could you please explain what do you mean "webservice dashboard will display this alerts nonstop" ?
Do you mean when some folder have "Bad" SNMP Get test items, dashboard shows it in "Red" even after test gets "Ok" status ?

MirkoW · Post by **MirkoW** » Tue Mar 13, 2012 7:49 am

Hi,

i try to explain it:

i use some SNMP-Trap Tests to receive SNMP-Alerts from some Components.

in HM and RCC Clients this alerts will be "RED" for few seconds. (Good message filter is set to "Timeout 5 sec")

But the Dashboard will shows the SNMP-Trap Test alets in red for a long time (e.g. 5 hours), until i restart the webservice. this issue was not in other versions before 9.10

KS-Soft Europe · Post by **KS-Soft Europe** » Tue Mar 13, 2012 8:33 am

What Web Service version do you use ?

MirkoW · Post by **MirkoW** » Tue Mar 13, 2012 8:50 am

KS-Soft · Post by **KS-Soft** » Tue Mar 13, 2012 10:06 am

We just retested HostMonitor 9.10 and WebService 3.81 on several systems and we cannot reproduce the problem, everythink works fine

May be your browser does not refresh page for some reason?

Could you send hostmon.ini, webservice.ini and exported test settings (or better entire HML file with tests) to us?
support@ks-soft.net

Regards
Alex