SNMP Error: no value returned

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freshnt
Posts: 6
Joined: Thu Sep 20, 2012 12:42 am

SNMP Error: no value returned

Post by freshnt »

Hello. I have a problem.
I have the mib file mvtsii.mib. Need to get value for oid 1.3.6.1.4.1.28029.11.3.1.2.1.
When you click on "Get value" getting error "SNMP Error: no value returned"
When I write oid 1.3.6.1.4.1.28029.11.3.1.1.1 get value signaling-PRO.
Add ".0" at the end of oid, but it did not solve the problem.
how can I solve this problem?

Use the Advanced Host Monitor 9.30
Tried to get data via snmp v1 and v2 :(


Attachment
mvtsii.mib

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KS-Soft Europe
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Joined: Tue May 16, 2006 4:41 am
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Post by KS-Soft Europe »

Could you please check Automatically append the single instance sub-identifier (".0") option, located on "SNMP Get tests" section on Misc page of Options dialog ?
If it is marked, please unmark it and try to refresh test.
freshnt
Posts: 6
Joined: Thu Sep 20, 2012 12:42 am

Post by freshnt »

KS-Soft Europe wrote:Could you please check Automatically append the single instance sub-identifier (".0") option, located on "SNMP Get tests" section on Misc page of Options dialog ?
If it is marked, please unmark it and try to refresh test.
Automatically append the single instance sub-identifier (".0") is disable :-?
KS-Soft Europe
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Post by KS-Soft Europe »

As I can see, MIB Browser returns counter value while HostMonitor does not.
Mib Browser works a bit different than HostMonitor.
In some cases, when requesting unexisting counter, Mib Browser may return nearest valid counter.

While HostMonitor will check for specific counter only (counter that was specified in request).
Could you please use GET NEXT function of MIB BROWSER to receive valid OID and then use this OID for the SNMP Get test.
freshnt
Posts: 6
Joined: Thu Sep 20, 2012 12:42 am

Post by freshnt »

KS-Soft Europe wrote: While HostMonitor will check for specific counter only (counter that was specified in request).
Could you please use GET NEXT function of MIB BROWSER to receive valid OID and then use this OID for the SNMP Get test.
I apologize for the pictures, but I think it will be more clear
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It is this oid I use for monitoring HostMonitor
1.3.6.1.4.1.28029.11.3.1.2.1

I also tried the following oid (in HostMonitor):
1.3.6.1.4.1.28029.11.3.1.2
1.3.6.1.4.1.28029.11.3.1.2.0
1.3.6.1.4.1.28029.11.3.1.2.1.0

with snmp v2 "Get value" returns nothing, with snmp v1 error "SNMP Error: No such name"
KS-Soft
Posts: 13012
Joined: Wed Apr 03, 2002 6:00 pm
Location: USA
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Post by KS-Soft »

H'm, strange. If GET Next request returns 1.3.6.1.4.1.28029.11.3.1.2.1 counter, then this is correct OID and HostMonitor should be able request it as well.
MIB Browser uses SNMP v1.
Are you sure Community string correct?
Can we get access to your device?

Regards
Alex
freshnt
Posts: 6
Joined: Thu Sep 20, 2012 12:42 am

Post by freshnt »

KS-Soft wrote:H'm, strange. If GET Next request returns 1.3.6.1.4.1.28029.11.3.1.2.1 counter, then this is correct OID and HostMonitor should be able request it as well.
MIB Browser uses SNMP v1.
Are you sure Community string correct?
Can we get access to your device?

Regards
Alex
Community string correct 100%
Check the possibility of providing access to the device and let you know later...
nieaicai
Posts: 73
Joined: Fri Aug 03, 2012 9:05 pm

Post by nieaicai »

can the device be accessed through internet, tell us the community (temp) let us try .
i use hostmonitor check many tests
freshnt
Posts: 6
Joined: Thu Sep 20, 2012 12:42 am

Post by freshnt »

Please tell me the IP address from which you want to access the device.
Set up access for this ip.
In a personal message to inform you configure access to the device.
KS-Soft
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Location: USA
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Post by KS-Soft »

Lets discuss this by e-mail: support@ks-soft.net

Regards
Alex
KS-Soft
Posts: 13012
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Post by KS-Soft »

Looks like SNMP agent does not work correctly.
When application sends request for "standard" counters like 1.3.6.1.2.1.1.3.0, device returns correct counter OID (1.3.6.1.2.1.1.3.0) and counter value.

When you request 1.3.6.1.4.1.28029.11.3.1.2.1 counter, device respond with 0.0.0 OID
MIB Browser uses Windows API that accept such invalid records.
HostMonitor does not. It check if correct counter received.

Could you contact SNMP agent developers, may be they already have fix?

Regards
Alex
freshnt
Posts: 6
Joined: Thu Sep 20, 2012 12:42 am

Post by freshnt »

Thank you, we will think how to solve this problem

Thanks again for your help.
p.s. Sorry for my english. Thank translate.google.com :)
KS-Soft
Posts: 13012
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Post by KS-Soft »

You are welcome :)

Regards
Alex
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