License no longer valid

Kris · Post by **Kris** » Mon Sep 02, 2013 1:29 am

Hi,

I just updated from 9.56b to 9.58.
Now my license isn't working anymore.

It says:
"Sorry, your license is only valid for an older version of HosMonitor.
To use this latest version of the software you must upgrade your license.
etc...."

Now what?

KS-Soft · Post by **KS-Soft** » Mon Sep 02, 2013 7:24 am

Normally HostMonitor should check your registration codes and warn you when you need new codes BEFORE actual update, unless you have disabled "Update check" option that is located on Misc page in the Options dialog. In such case you may use menu "Help"->"Update check" to verify license before update.

If you ordered LifeTime Updates, please send request to sales@ks-soft.net.
Otherwise you may downgrade software or purchase update
http://ks-soft.net/hostmon.eng/regmon.htm#upgrades

Regards
Alex

Kris · Post by **Kris** » Mon Sep 02, 2013 8:53 am

I've downgraded back to 9.56b, but I keep getting the same error.....
9.56b worked fine until today.....

KS-Soft · Post by **KS-Soft** » Mon Sep 02, 2013 8:55 am

Please send e-mail to sales@ks-soft.net
Provide your registration name and/or order number, screen shot of registration dialog.

Regards
Alex

Kris · Post by **Kris** » Mon Sep 02, 2013 9:04 am

Done....

KS-Soft · Post by **KS-Soft** » Mon Sep 02, 2013 9:26 am

Looks like you are trying to apply old registration codes isued in 2010, these codes not valid for version 9.
Please use registration codes issued in June 2012 (when you ordered license update). In case you lost registration information, we just sent you a copy of your registration codes.

Regards
Alex

Kris · Post by **Kris** » Tue Sep 03, 2013 2:17 am

My bad indeed

Thanks for helping me out.... again.....

KS-Soft · Post by **KS-Soft** » Tue Sep 03, 2013 10:46 am

No problem

Regards
Alex