Acess Denied when posting external test results

thenderson · Post by **thenderson** » Tue Mar 15, 2016 10:08 am

We are unable to post test results externally due to an access denied error.

Running Hostmon 9.90 on windows server 2012 R2.

Error: "Action error: Cannot execute command "c:\hostmonitor\curl\curl". Access is denied."

Permissions to file and folder granted full control granted all the way down.
UAC has been disabled.

KS-Soft Europe · Post by **KS-Soft Europe** » Tue Mar 15, 2016 11:12 am

HostMonior started as Service or as Application?
If HostMonitor is started as Service what user account is used on "Service" page of HostMonitor Options dialog and on Windows Services applet (services.msc) ?

thenderson · Post by **thenderson** » Tue Mar 15, 2016 11:22 am

We have it running as an application not a service.

KS-Soft · Post by **KS-Soft** » Tue Mar 15, 2016 4:21 pm

We cannot reproduce problem on our systems.
Have you started HostMonitor application using "run as administrator" option?

>We are unable to post test results externally due to an access denied error.
Post test results? Are you trying to start external application after each test probe? I think this is bad idea, you will waste a lot of system resources.
There are logs, reports, you may use database to store test results (ODBC logging), etc

Regards
Alex

KS-Soft Europe · Post by **KS-Soft Europe** » Tue Mar 15, 2016 7:07 pm

What exactly text have you specified in "Command line" parameter of Action properties dialog?

thenderson · Post by **thenderson** » Wed Mar 16, 2016 6:58 am

We have an external alert board in slack we are attempting to send failures to. We are not sending the results of every test. We have an application in the hostmon folder to send out failures using:

"c:\hostmonitor\curl\curl --retry 3 -k -H "Authorization: XXXXX" -H "Accept: application/json" -H "Content-Type: application/json" -X POST -d "{'feed': 'hostmonitor', 'source': '%TestName%', 'status': '%Status%', 'message': '%Reply%', 'resolver': 'NA-Lab', 'data': { } }"

Using the same string we are able to send alerts to our alert board from without issue, however we are unable to get Hostmon to send to the same due to the access denied error. Hostmon does run as administrator on the system.

KS-Soft · Post by **KS-Soft** » Wed Mar 16, 2016 8:03 am

curl - EXE module?
May be incomplete path? E.g. if you specify folder path without exe module name, you will get "access denied" error.
Please check path and try to start some other external program...

Regards
Alex

thenderson · Post by **thenderson** » Wed Mar 16, 2016 2:44 pm

Thank you very much the explicit .exe call resolved the issue.