RCC 7.00 -- "Cannot read data"

AlexL · Post by **AlexL** » Tue Dec 11, 2007 6:48 am

Hi

After successfuly installing and running HM 7.00, I get:

[11.12.2007 13:42:24] Connecting... Ok. TCP Connection established
[11.12.2007 13:42:24] Authentication... Failed. Cannot read data

when connecting with RCC to HM.

Am I missing something?

TIA

Alex

KS-Soft · Post by **KS-Soft** » Tue Dec 11, 2007 6:51 am

Have you updates RCC as well?
Could you try to increase communication timeout?

Regards
Alex

AlexL · Post by **AlexL** » Tue Dec 11, 2007 7:12 am

Sorry, my fault!

For some reason I was using a non-standard port (1055 instead of 1054) and forgot about that. RCC with port 1055 works OK.

Thanks

Alex

inm · Post by **inm** » Thu Jun 11, 2009 4:00 am

I have the exactly same problem with HM 08.06. But I got the error after I reboot the server. I checked the port for the rcc connection and increased the communication timeout. When I use the RCC client on the server I get the same error.

Is there someone who knows what the message mean: "Cannot read data"

Thanks for any help!

KS-Soft Europe · Post by **KS-Soft Europe** » Thu Jun 11, 2009 4:10 am

inm wrote:When I use the RCC client on the server I get the same error.

What exact port have you specified in HostMonitor menu "Options" -> "RCI" tab? Probably, some other application have captured this port? You may use our product "IP-Tools" ( http://www.ks-soft.net/ip-tools.eng/index.htm )in order to find out what application occupied certain port. Also you may use following commdn in command line:
netstat -nao | find "1054"
Of course, instead of 1054 you should specify port, that is used on your system.

Regards,
Max

inm · Post by **inm** » Thu Jun 11, 2009 5:23 am

Thank you for help.

I don't know what happen, but I changed the port from 1055 to 1070, 1075, 1080 and it never worked. When I killed the Service and start just the .exe I got a rcc connection over 1080 however, not when I start the service again. It looks like as the server reserved all my tried ports. Now I tried it again and took the port 2000 - I checked before if it is really free - and it works!

Thanks again!

KS-Soft · Post by **KS-Soft** » Thu Jun 11, 2009 5:29 am

Do you have installed some antivirus monitors, personal firewall, content monitoring software? Non stanard winsock components?

When HostMonitor cannot open RCI port for listening, it records error message in system log (specified on System Log page in the Options dialog). Do you see any errors in this log?
Actually its good to check that log from time to time, especially when something does not work properly.

Regards
Alex