Process Test method working alternatively

harry_le_ravi · Post by **harry_le_ravi** » Wed Oct 05, 2011 2:45 am

Hello all,

I have problem with process test method on a remote domino server.

Process Test:
- Check process on \\[DOMINO SERVER]
- Alert when less than 1 nhttp are running
- Connect as [DOMINO SERVER]\[local admin account] good password

When the test is working it returns : 1

The problem is on many test refresh, this test have alternative status from "OK" reply "1" to "Unknown".

It sounds like timeout.

Anyone have some tips ?

Hostmonitor 8.86 on 2008 R2 server.

KS-Soft · Post by **KS-Soft** » Wed Oct 05, 2011 5:10 am

There a lot of possible reasons for this: server is too busy to process RPC requests in time, some improperly working antivirus or firewall, and so on.
For begining try to setup CPU Usage test for the same server and check if it will work fine or not. If this test will return Unknown status, check Reply field value.

Do you have installed some antivirus monitors, personal firewall, content monitoring software? Non stanard winsock components?
HostMonitor and target server located in the same LAN and same domain?

Regards
Alex

harry_le_ravi · Post by **harry_le_ravi** » Wed Oct 05, 2011 5:26 am

Hello,

Thanks for your reply.

I had installed antivirus (McAfee VirusScan Enterprise) on this server but On Access Scan and Access Protection are disabled.

This server is not in the same LAN than my Hostmonitor server (firewall applicance between them).

I will try CPU Usage test for this server and check if it works.

I will be back.

harry_le_ravi · Post by **harry_le_ravi** » Wed Oct 05, 2011 5:37 am

Sorry for double post but I am back with some adds.

I created a CPU test.

It works like process test.

In good run it returns CPU usage in % > 28% OK

But when i use refresh button the test show alternatively the unknown status with reply:
Cannot conect to remote Registry. Code #1727

Remote registry service is started on Hostmonitor server and on remote server.

KS-Soft · Post by **KS-Soft** » Wed Oct 05, 2011 11:08 am

Probably this problem caused by firewall.
RPC dynamic port allocation (used for all RPC calls including Remote Registry calls) may use any random port above 1024.

You may check firewall settings or change RPC dynamic port allocation.
Please check the following article for details
http://support.microsoft.com/kb/154596

Regards
Alex

harry_le_ravi · Post by **harry_le_ravi** » Thu Oct 06, 2011 2:46 am

It's all good on the firewall.

But i saw that my Hostmonitor interface was open by regular hostmonitor application (not RCC).

When I closed this application and run RCC, I saw 183 good occurances of process test. When I launched 10-15 refresh test, no unknown status....

KS-Soft · Post by **KS-Soft** » Thu Oct 06, 2011 5:05 am

1) RCC does nothing, it does not perform tests and it cannot work without HostMonitor. It just remote console that shows you what HostMonitor does.
This means HostMonitor is still running.

2) If you closed HostMonitor application, I assume you have started HostMonitor service? Normally HostMonitor application checks for HostMonitor service, ask you for confirmation and stop service when you really need application instead. If you forced HostMonitor to run application and service at the same time, this may lead to some configuration problems (service will not "see" your changes made in application until restart, etc)

3) Some tests may work differently (e.g. return Unknown status) when you are running HostMonitor under different accounts due to some restrictions with one of your user accounts. E.g. you start service under admin account but run application using regular user with restricted rights.
However this cannot explain problem you have (as I understand the same test may retun "good" or "unknown" status without any changed on HostMonitor side, right?)

Regards
Alex

harry_le_ravi · Post by **harry_le_ravi** » Thu Oct 06, 2011 6:01 am

Hostmonitor is actually running as service with local system account.

I am loggued with the local administrator account.

The hostmonitor application was launched by choosing the "no" answer (create a second application instance?).

When I closed this application, the service is still running and I tried to run RCC in order to see the interface. No problem with process tests.

Hostmonitor is installed on a 2008 R2 server.

I am thinking about a conflict in the second instance of the application. Is it coorect?

KS-Soft · Post by **KS-Soft** » Thu Oct 06, 2011 6:11 am

The hostmonitor application was launched by choosing the "no" answer (create a second application instance?)

Bad idea.
That's why HostMonitor displayed warning message
-----------------
We do not recommend to start several instances of HostMonitor using the same installation folder and configuration files unless you really understand consequences of such action
-----------------
Do you really understand consequences of such action?

I am thinking about a conflict in the second instance of the application. Is it coorect?

As I said this may lead to configuration problems. But this should not lead to problem you had when your servers/firewall/network work properly.

Unless we misunderstand problem description.
Does "test have alternative status from OK reply 1 to Unknown" means
the same test item may retun "good" or "unknown" status without any changed on HostMonitor side (without changing test settings or restarting HostMonitor), right?

Regards
Alex

harry_le_ravi · Post by **harry_le_ravi** » Thu Oct 06, 2011 6:24 am

That's it, no changing configuration, the problem was just encountered on the second instance of hostmonitor. That is why I'm thinking about closing this instance and already use rcc.exe.

Since this operation, no problem with these tests.

KS-Soft · Post by **KS-Soft** » Thu Oct 06, 2011 7:03 am

That's strange

Unless we misunderstand problem description.
Does "test have alternative status from OK reply 1 to Unknown" means
the same test item may return "good" or "unknown" status without any changes on HostMonitor side (without changing test settings or restarting HostMonitor)?

Regards
Alex