HM 9.10 cutting off OIDs

teddy pendergrass · Post by **teddy pendergrass** » Tue Feb 21, 2012 1:03 pm

I have a HM 9.10 box that I've setup to monitor Dell iDracs. I have imported the MIBs and they are in the MIB library. I have setup alerts to only alert on certain OIDS and clear on others. However when HM get's the OID it cuts off the last portion of it for example OID "1.3.6.1.4.1.3183.1.1.527105" shows up in HM as "1.3.6.1.4.1.3183.1.1" so it never triggers an alert. If i send the trap to another device like Zennos, it gets the whole string, so I know the iDrac is sending out the correct info. Am I missing a setting somewhere to allow it to see the whole OID?

KS-Soft Europe · Post by **KS-Soft Europe** » Tue Feb 21, 2012 1:17 pm

What test method do you use ? SNMP Trap ?

However when HM get's the OID it cuts off the last portion of it for example OID "1.3.6.1.4.1.3183.1.1.527105" shows up in HM as "1.3.6.1.4.1.3183.1.1"

What are test settings ?
If there was setup filter for SNMP trap test, test will accept only messages that fit filter conditions.

teddy pendergrass · Post by **teddy pendergrass** » Tue Feb 21, 2012 1:48 pm

It is an SNMP Trap. I have it set now to "accept any message" and send out an alert when it gets one. My alerts look like this.

Message from HostMonitor (host changed status)

Test : VSPHERE01 iDRAC
Method: SNMP Trap
Status : Bad
Date : 2/21/2012 1:37:57 PM
Reply : 1.3.6.1.4.1.3183.1.1.1

Recurrences : 1
Last status: Ok
Total tests: 9
Alive ratio : 22.22 %
Dead ratio: 77.78 %

Folder: Servers

KS-Soft · Post by **KS-Soft** » Tue Feb 21, 2012 2:43 pm

Reply : 1.3.6.1.4.1.3183.1.1.1

What kind of variable have you selected for Reply field?
OID? Enterprise? Counter value?

Regards
Alex

teddy pendergrass · Post by **teddy pendergrass** » Tue Feb 21, 2012 3:23 pm

KS-Soft wrote: What kind of variable have you selected for Reply field?
OID? Enterprise? Counter value?

Regards
Alex

I don't think I've done that. where is that setting at?

KS-Soft Europe · Post by **KS-Soft Europe** » Tue Feb 21, 2012 3:30 pm

Code: Select all

where is that setting at?

"Display" parameter located on Test properties dialog of SNMP Trap test:
http://www.ks-soft.net/hostmon.eng/mfra ... rapdisplay

teddy pendergrass · Post by **teddy pendergrass** » Tue Feb 21, 2012 3:42 pm

Oh, OK. I have tried both if, I put Enterprise I get "1.3.6.1.4.1.3183.1.1" If I put OID I get "1.3.6.1.4.1.3183.1.1.1" neither of these is the whole correct OID. Is there somewhere I can look at the RAW incoming data? A log file or something?

KS-Soft · Post by **KS-Soft** » Tue Feb 21, 2012 3:51 pm

We will check our code...

Regards
Alex

KS-Soft · Post by **KS-Soft** » Tue Feb 21, 2012 3:54 pm

Is there somewhere I can look at the RAW incoming data? A log file or something?

I though you already checked that... otherwise why do you think HostMonitor cuts data? Do you use some other SNMP listening software that shows different results?

HostMonitor does not store RAW network traffic. You may use some network traffic analyzer (sniffer), like wireshark
http://www.wireshark.org/download.html

Regards
Alex

teddy pendergrass · Post by **teddy pendergrass** » Tue Feb 21, 2012 4:02 pm

Yes if I send the data to Zennos it's displays the correct OID string. But it's SOOOOO much more complicated than HM. I am trying to simplify my life.....

KS-Soft · Post by **KS-Soft** » Wed Feb 22, 2012 5:51 am

We tested HostMonitor and checked code - everythink looks and works fine.
Are you sure there is just one OID in SNMP Trap message?
And back to 1st question - can we see test settings?

Regards
Alex

teddy pendergrass · Post by **teddy pendergrass** » Wed Feb 22, 2012 10:46 am

Here are a couple of screen shots of the test. I put in the OID's originally, bu since it didn't trigger when any of those came through I set it to accept any OID. In the top pic you can see reply of "1.3.6.1.4.1.3183.1.1"

KS-Soft · Post by **KS-Soft** » Wed Feb 22, 2012 10:54 am

Ok, but we do not see what packet is received by HostMonitor...
Could you capture traffic using wireshark?

Regards
Alex

KS-Soft Europe · Post by **KS-Soft Europe** » Wed Feb 22, 2012 10:55 am

You should select Display: OID instead of Enterprise in test properties dialog.