Web Service does not display correctly

Robert_in_MTL · Post by **Robert_in_MTL** » Wed May 14, 2014 1:53 pm

Hi,
RCC = 4.8.4
HM = 9.8.4
Web Service = 4.04

My WebService does not display the real info, tests marked as "checking" stay there forever even if I see the test as OK in RCC, tests only seem to add themselves to the display list and the list grows and grows...

if I click on the folder name on the left pane, display refreshes correctly,flushing all the old test statuses but the list starts to grow back.

Browser cache was flushed without diference

Thank you

KS-Soft Europe · Post by **KS-Soft Europe** » Wed May 14, 2014 1:59 pm

What browser do you use?

Robert_in_MTL · Post by **Robert_in_MTL** » Wed May 14, 2014 2:07 pm

Internet Explorer 10 does not work with the new WebService...

the problem is with:
Google Chrome 34.0.1847.137
same behavior in Firefox 24.0

lists grow forever

Robert_in_MTL · Post by **Robert_in_MTL** » Wed May 14, 2014 2:09 pm

in the end, all I get a a long list of all my tests displaying falsly "checking"

Robert_in_MTL · Post by **Robert_in_MTL** » Wed May 14, 2014 2:15 pm

This might help:

since it is for a monitoring display on the wall, I unchecked the "good" tests in preferences because we only want to se what is not good

maybe the fact that the status returning to good is not displayed on the page leaving the "testing" forever ?

KS-Soft Europe · Post by **KS-Soft Europe** » Wed May 14, 2014 2:48 pm

I see. In such case try to unmark "checking" status as well.
This will help, however when test gets "bad" and then "good" status, web interface will leave test item with "Bad" status like it does with checking.. status until you click the folder tree.

On the other hand, it's better to use "Views" instead of regular "Tree" view to display test items with some particular test status.

Robert_in_MTL · Post by **Robert_in_MTL** » Thu May 15, 2014 7:47 am

??
So what are you telling me? not to use that? (I've got a feeling that you are not Alex

)

I've been using this webservice for years like that without problems to display monitoring statuses of different folders on big displays in the IT wall

now it does not work with the new version.

I don't want to use views, i just want to use the regular web service as I am supposed to be able to do...

KS-Soft Europe · Post by **KS-Soft Europe** » Thu May 15, 2014 8:43 am

I've got a feeling that you are not Alex

You are right

I don't want to use views, i just want to use the regular web service as I am supposed to be able to do...

While we try to find solution, you may use previous Web Service interface available at: http://<WebserviceHost>/ws1/index.htm

Robert_in_MTL · Post by **Robert_in_MTL** » Thu May 15, 2014 8:55 am

ok, got it...

but I fell in love with the new interface... hope you find the bug solution quick!

Thanks,

Robert_in_MTL · Post by **Robert_in_MTL** » Thu May 15, 2014 9:18 am

By the way... your link does not work...

KS-Soft Europe · Post by **KS-Soft Europe** » Thu May 15, 2014 9:44 am

Do you get some error? What exactly error do you get?
Heave you specified correct Web Service IP/Host in URL?
New user interface is available at:
http://host
http://host/index.htm
http://host/index.html
Old interface accessible by:
http://host/ws1/index.htm

Have you tried old interface URL on local system http://127.0.0.1/ws1/index.htm ?

Robert_in_MTL · Post by **Robert_in_MTL** » Thu May 15, 2014 10:07 am

I only have a WS2 folder in my WebService folder and it does not contain any index.htm

KS-Soft Europe · Post by **KS-Soft Europe** » Thu May 15, 2014 10:11 am

There should not be ws1 folder. It's webservice "virtual" folder.
Please try old interface URL on local system using URL http://127.0.0.1/ws1/index.htm

Robert_in_MTL · Post by **Robert_in_MTL** » Thu May 15, 2014 11:09 am

I tried woth no success.

Maybe I will only re-install the old webservice (and probably use an older activation code)and wait until you can find the bug and fix it.

Thank you

KS-Soft · Post by **KS-Soft** » Tue May 20, 2014 1:05 pm

If anybody else experience the same problem using version 9.86, there is update: www.ks-soft.net/download/ws406.zip
Please stop Web Service, unzip files, replace webservice.exe and *.data files located in WS2\ folder

Regards
Alex