SNMP Timeout

Prometheus · Post by **Prometheus** » Mon Apr 25, 2016 7:46 am

Hi,

I try to get the "MasterSerial" of my firewall every 60 seconds using SNMP GET. But every time HostMonitor tells me there is a timeout. I've tried other monitoring tools and they test it well. It feels like a bug. Can you help me?

This is my test:

Method = SNMP
;--- Common properties ---
;DestFolder = Prometheus\DBA & SB\#Prometheus Intern\Netwerk\Firewall\FIR002\
Title = SNMP fgHaStatsMasterSerial.2
Comment = SNMP Get fgHaStatsMasterSerial.2 from Firewall
RelatedURL =
NamePattern = SNMP %mibnameshort%
CmntPattern = SNMP Get %mibnameshort% from %host%
ScheduleMode= Regular
Schedule =
Interval = 60
Alerts = Notice
ReverseAlert= No
UnknownIsBad= Yes
WarningIsBad= Yes
UseCommonLog= Yes
PrivLogMode = Default
CommLogMode = Default
;--- Test specific properties ---
Agent = IPofFirewall
Profile = public
Timeout = 1000
Retries = 3
OID = 1.3.6.1.4.1.12356.101.13.2.1.1.16.2
Condition = NotContain
Value = SerialofFirewall

KS-Soft Europe · Post by **KS-Soft Europe** » Mon Apr 25, 2016 7:50 am

What settings do you use for SNMP profile "public"?
What RMA agent version ant type (active/passive) is "IPofFirewall"?
HostMonitor version?

What connection parameters do you use in other monitoring tools (SNMP version, community name,....)?

Prometheus · Post by **Prometheus** » Mon Apr 25, 2016 7:57 am

HostMonitor version is 9.90
SNMP profile is public

Where can i find the RMA agent version ant type active/passive?

Prometheus · Post by **Prometheus** » Mon Apr 25, 2016 7:59 am

HostMonitor version is 9.90
SNMP profile is public

Where can i find the RMA agent version ant type active/passive?

In other tools i use the same parameters. SNMP version v1/v2c

KS-Soft Europe · Post by **KS-Soft Europe** » Mon Apr 25, 2016 8:15 am

SNMP profile is public

It's just profile name.

What are "public" profile settings:
SNMP version, community name, other settings?

Where can i find the RMA agent version ant type active/passive?

Open Test properties dialog, click "Choose Remote Monitoring Agent" button and check "Port" and "Version" columns of selected agent.

Prometheus · Post by **Prometheus** » Mon Apr 25, 2016 8:23 am

Agent = 127.0.0.1
Port = 1055
Version = 1.0 Beta

Settings of SNMP community: public
Queries;
- v1, port 161
- v2c, port 161

Fortinet does not supply more settings...

KS-Soft · Post by **KS-Soft** » Mon Apr 25, 2016 8:25 am

1) What exactly error message do you see? Just "Timeout"? or something like "RMA: Read error. Timeout"?

2) If you see Timeout error, usually you should increase timeout.
Have you tried that?

We cannot say anything for sure without access to the device.
Can you provide SNMP access?
If yes, please send details to support@ks-soft.net
If not, please use WireShark to capture network traffic between RMA agent and SNMP agent and send to support@ks-soft.net

Regards
Alex

Prometheus · Post by **Prometheus** » Mon Apr 25, 2016 8:29 am

You were right, had to screw up the timeout time to 10000, but it does the job. thank you for the advise.

KS-Soft · Post by **KS-Soft** » Mon Apr 25, 2016 8:33 am

Agent = 127.0.0.1
Port = 1055
Version = 1.0 Beta

This does not make much sense.
I think you checked wrong RMA record (sample record that comes with HostMonitor installation and normally not used for monitoring)

Regards
Alex

Prometheus · Post by **Prometheus** » Mon May 02, 2016 3:16 am

Well we don't use the RMA. Everything is tested by hostmonitor itself