"Treat Unknown as Bad" Option seems Ignored

jromariz · Post by **jromariz** » Wed Mar 02, 2011 11:09 am

Hi,

I have a test where the option "Treat unknown as bad" is marked. The expected behaviour wolr be that when test gets unknown status, it would appar as "BAD", correct?

If so, for a reason I can´t find, this option is been ignored by hostmon, because test does not change from "unknown" to "bad" status.

Any help?

Thanks.

Jromariz.

KS-Soft · Post by **KS-Soft** » Wed Mar 02, 2011 11:28 am

Quote from the manual
---------------------------
Treat Unknown status as Bad
With this option enabled, if test results cannot be obtained, actions are triggered by HostMonitor the same way as if the test returned a "Bad" status
---------------------------

Regards
Alex

jromariz · Post by **jromariz** » Wed Mar 02, 2011 11:31 am

Alex,

So status of the test will not change from "unknown" to "bad" but actions will be executed as if the status was "bad"?

Strange, I thought the status would also change....

Regards,

Jromariz.

KS-Soft · Post by **KS-Soft** » Wed Mar 02, 2011 11:59 am

So status of the test will not change from "unknown" to "bad" but actions will be executed as if the status was "bad"?

Correct

Regards
Alex

jromariz · Post by **jromariz** » Wed Mar 02, 2011 12:23 pm

Alex,

Thanks for Helping.

Regards,

Jromariz.

jromariz · Post by **jromariz** » Tue Jun 07, 2011 11:11 am

Hi Alex,

Facing a strange problem related to the same subject: I have a test with a bad action to record to a log file. The problem is that even tough the "treat unknown as bad" option is unchecked, every unknown status is recorded to the log file. Any ideas?

Thanks.

Jromariz.

KS-Soft Europe · Post by **KS-Soft Europe** » Tue Jun 07, 2011 11:39 am

What parameters have you specified for "Record info into HM log" action ?

jromariz · Post by **jromariz** » Tue Jun 07, 2011 11:44 am

- Start when 1 consecutive Bad result Occur;
- Repeat 1 time(s);
- Add record into specific log file.

Just that.

Jromariz.

KS-Soft Europe · Post by **KS-Soft Europe** » Tue Jun 07, 2011 11:50 am

May be some other tests use this action ?
You may check it using "Usage Report" button, located on "Action profiles" dialog.

jromariz · Post by **jromariz** » Tue Jun 07, 2011 12:19 pm

Yes,

A lot of different tests are using this action.

KS-Soft · Post by **KS-Soft** » Tue Jun 07, 2011 12:32 pm

What version of HostMonitor do you use?
Please send screen shots with your settings to support@ks-soft.net (test properties dialog, action properties dialog, part of the log).

Regards
Alex

jromariz · Post by **jromariz** » Tue Jun 07, 2011 12:41 pm

Alex,

Just sent you the screens.

Thanks,

Jromariz.

KS-Soft · Post by **KS-Soft** » Tue Jun 07, 2011 12:48 pm

Probably it was removed by spam filter...
Could you send simple text mail to us? We will provide special e-mail address without any filters and limitations.

Regards
Alex

KS-Soft Europe · Post by **KS-Soft Europe** » Tue Jun 07, 2011 1:52 pm

We cannot reproduce the problem.
Could you send us a few lines from that specific log file with unknown statuses ?

BTW: We can't send e-mail to your mailbox, because of error from your mail server:
The message could not be delivered because the recipient's mailbox
is full.

jromariz · Post by **jromariz** » Wed Jun 08, 2011 5:15 am

Please ignore my posts, I checked the "treat unknown status as bad" in a test and was looking for the problem in another one.

Sorry to bother you all!

Thanks a lot.

Jromariz.